Brenda Holmes (Webster) Email and Phone Number

Drive operational efficiency and error reduction through process creation, process improvements and innovation. Will be responsible for driving standardization within logistics/business operations processes, becoming engaged in operational process design for new programs start-ups, and working to mitigate risk due to exceptions that occur to design variations. Additionally, delivery of Supply Chain projects in our Oracle ERP, WMS and other custom developed applications,• Streamline new program on boarding and integration• Develop operationally focused processes and standards• Mapping customer requirements to current operational capability• Perform program risk management, assessment and mitigation through identification of non-standard processes• Be the first level escalation point for Operations on break/fix items, investigating and implementing corrective action to prevent issue from re-occurrence• Proactive analysis of data that yields recommendations on process improvements/innovation, helping to standardize and innovate existing programs• Utilizing Lean concepts and initiatives, developing and standardizing all process flows and work instructions to customer-defined requirements• Utilize document control system to hand off documentation to Quality team for final review & posting • Evaluate system transaction integrity of activities (quote, OE-PO-receipt-Storage-SO-Pick-ATR-Application of service-Pick/pack/ship, etc.) as dictated by the scope of the program. • Participates in the development of business strategies for specific programs.• Lead, train and support staff to distribution processes and work instructions• Communicate and motivates employees to reach performance and quality goals.• Participate in creation of volume and program metrics and cost preparations for new programs.• Receptive to a rapidly changing business model and operational changes.

• Built a Multi-Functional, High Performance Team from the ground up, incorporating individual and team goals that could never be done before.• Responsible for hiring, training and employee accountability though coaching.• Implemented a Hiring, “Boot Camp” & Trainer program to reduce dept. turnover. Successfully implemented, reducing department turnover and rework from virtually 100% in the first 3-5mo. to less than 10% turnover through rigor and discipline. • Identify, Mentor& Develop key employees to further their career paths within WWT organization through everyday opportunities, empowerment, encouragement, challenging them and coaching in leadership trainings. • Streamlined and standardized process’s to maximize throughput into the ITC Lab. • Collect and analyzed data to drive efficiencies not only within the department but within the entire warehouse organization. • Used innovation and creativity to design new or revamp existing processes.• Designed & implemented a logistical infrastructure and flow for new production department within logistics. • Coordinate and execute to one off projects from customer requests to expansion plans for continuous growth of business.

Tier 1/Tier 2 Service Desk Support

• Oversee RMA process for AT&T • Customer Service and utilization of customer’s CATS system for Asset research.• Work hand in hand with Logistics daily creating RMA’s, PO’s and pack slips.• Create and maintain parts in Tbuy’s Oracle system using Item Master and iWeb Network system for AT&T • General product identification• Development of work instructions and process improvements for both Logistics and Bus Ops.

Initial lab start up and Infrastructure of the technical lab for Cingular ePL/AT&T program• Initial staffing • Product Flow set-up and design• Developed daily through put reporting • Built up inventory surplus based off future customer demand prior to “go-live” Oct. 1

• Manage 350M of on hand inventory for the Cingular ePL/AT&T program• Manage inventory operations for 500K sq/ ft. warehouse• Client liason on special projects requiring inventory segregation• Prepare weekly and monthly cycle count / inventory reports for “C level” executives.• Ensure compliance and maintenance of ISO and TL9000 quality initiatives• Perform scalability, trend and gap analysis to drive process/system/employee improvements• Development of work instructions and process improvements for Logistics

Manage Loss Prevention, Warehouse and Merchandising• Plan and organize daily work for inventory department encompassing $60M of business with profit and loss responsibility • Inspect daily operations, resolve inventory and logistics issues to ensure inventory accuracy• Manage inbound/outbound transportation ensuring accuracy and timeliness• Initiated and maintained loss prevention program to minimize shrink• Facilitate merchandising and pricing strategies to maximize sales• Coached, developed and mentored leadership and employees to enhance performance