Brenda Johns

Brenda Johns Email and Phone Number

Customer Experience and Operations Manager @ Alliance Forge
Brenda Johns's Location
Reno, Nevada, United States, United States
About Brenda Johns

Brenda is a ​seasoned executive and administrative assistant, experienced in operations, business analytics, process improvement, and efficiency strategies. Her background is in many things including; Business, Technology, Applied science, Sales, Performing arts and Education. Employee of the month twice at Jenkins CommunicationsAcademic Excellence award for Technology Dept. At Western NV College

Brenda Johns's Current Company Details
Alliance Forge

Alliance Forge

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Customer Experience and Operations Manager
Brenda Johns Work Experience Details
  • Alliance Forge
    Customer Experience And Operations Manager
    Alliance Forge Jul 2022 - Present
    Reno, Nevada, United States
  • Uptip
    Advisor
    Uptip Jun 2021 - Aug 2022
    Reno, Nevada, United States
  • X Co
    Vp, Head Of Operations
    X Co Aug 2020 - Aug 2022
    Reno, Nevada, United States
    Manages overall operations and is responsible for the effective and successful management of productivity, HR, financials and schedules in all areas. Ensures efficient operations. Enhances the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand programs. This includes interviewing, selection committee, training new and existing employees; planning, assigning,… Show more Manages overall operations and is responsible for the effective and successful management of productivity, HR, financials and schedules in all areas. Ensures efficient operations. Enhances the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand programs. This includes interviewing, selection committee, training new and existing employees; planning, assigning, and directing work for cohort of companies joining the accelerator.. Helps to organize the budget of the company in collaboration with the management teams. Show less
  • Sage Ridge School
    Executive Academic Assistant
    Sage Ridge School Sep 2016 - Mar 2020
    As the Academic Assitant I worked closley with the Head of Student Life and The Head of Academics to create new processes in the school management as well as serving as the school registrar. The first two years, I served as the schools Music Teacher. Planning curriculum, performances and working with the Theater department to put on multiple shows per season.
  • Ranger Industries, Llc.
    Executive Assistant And Production Scheduler
    Ranger Industries, Llc. Jun 2016 - Sep 2017
    Carson City Nv
    Customer Service on a sales associate level, responding to clients and setting up new accounts while taking and processing orders from clients to our factories to have custom product created. I worked with Quickbooks , Microsoft Office applications, Outlook, Photoshop,and Adobe products. I keep hard and soft copies of all client accounts and schedule projects with our outside factories whilst communicating with multiple sales associates and graphic artists. I also help keep track of shipping… Show more Customer Service on a sales associate level, responding to clients and setting up new accounts while taking and processing orders from clients to our factories to have custom product created. I worked with Quickbooks , Microsoft Office applications, Outlook, Photoshop,and Adobe products. I keep hard and soft copies of all client accounts and schedule projects with our outside factories whilst communicating with multiple sales associates and graphic artists. I also help keep track of shipping product while corresponding to customers to assure tracking and delivery. I was also the executive assistant to the owner, planning travel, trade show appearances, registrations, answering and monitoring his emails,and payments associated. Show less
  • ★ Northwest Territorial Mint ★
    Executive Administrative Assistant
    ★ Northwest Territorial Mint ★ Nov 2012 - Jun 2016
    Database entry with Coppermine, Netx and Excel. I also work closely with the sales team and after original contact with a client; I handle all custom artwork preparation, quoting, and creation of the part. I input custom orders with our ERP system, Epicor. I create new contact and shipping information. Once the part and order are created I also have the capability of processing the order and sending the information through to production. I order custom dies for our coins and once being… Show more Database entry with Coppermine, Netx and Excel. I also work closely with the sales team and after original contact with a client; I handle all custom artwork preparation, quoting, and creation of the part. I input custom orders with our ERP system, Epicor. I create new contact and shipping information. Once the part and order are created I also have the capability of processing the order and sending the information through to production. I order custom dies for our coins and once being produced, follow the product until final shipment and delivery through several departments. I then keep track of all customer files with detailed information and hard copy paperwork in our filing system. I utilize the Outlook application to create meetings and training sessions for all of our personnel. I am the Point of Contact for the shipping, purchasing, sales and other operations of our company for our ERP system issues. I work closely with many of our departments and have been cross-trained to help out wherever needed. For the sales team I also send out information packets about our product with various samples requested. Show less
  • Jenkins Communications- Comstock Answering Service
    Senior Operator/ Dispatcher
    Jenkins Communications- Comstock Answering Service Sep 2006 - May 2010
    Answered telephones and took messages for over 300 clients. I also was a dispatcher for Towing companies in Carson, Reno, Truckee and Lake Tahoe. I dispatched Taxi Cabs and American Medflight flights. I also monitored security alarms and dispatched police to affected sites. I was in charge of our computer systems at night and monitored those as well. I had to learn to multitask and prioritize while working on multiple computers at one time. I earned the employee of the month two out of the… Show more Answered telephones and took messages for over 300 clients. I also was a dispatcher for Towing companies in Carson, Reno, Truckee and Lake Tahoe. I dispatched Taxi Cabs and American Medflight flights. I also monitored security alarms and dispatched police to affected sites. I was in charge of our computer systems at night and monitored those as well. I had to learn to multitask and prioritize while working on multiple computers at one time. I earned the employee of the month two out of the three times it was awarded and was made a supervisor after four months. Show less

Brenda Johns Education Details

Frequently Asked Questions about Brenda Johns

What company does Brenda Johns work for?

Brenda Johns works for Alliance Forge

What is Brenda Johns's role at the current company?

Brenda Johns's current role is Customer Experience and Operations Manager.

What schools did Brenda Johns attend?

Brenda Johns attended Western Governors University, Western Nevada College.

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