Technology Leader - Results focused and able to translate business strategy into actionable solutions with over 30 years’ experience in infrastructure, computer operations, and end-user support. Ability to build and lead high performing teams and achieve cross functional business objectives. Successful execution of strategic technology solutions that drives efficiency and productivity while lowering operating costs and capital investments.

🔹 Innovative Transformation:Successfully spearheaded the migration of a 24x7 call center to a new VoIP platform, achieving minimal disruption to ongoing operations. This initiative was part of a broader strategy to enhance communication technologies and streamline call center functionalities.🔹 Network Enhancement:Focused on improving the infrastructure by cleaning and labeling network components, significantly enhancing the stability and reliability of our network systems. This foundational work was critical in ensuring a smooth transition and sustained operational excellence.🔹 Team Development & Training:Introduced agile methodologies by training the team on daily standups and collaborative practices, fostering a supportive environment where team members are encouraged to 'have each other's back'. This shift not only improved team dynamics but also optimized our workflow and project responsiveness.🔹 Leadership & Mentorship:Took on a pivotal role in budget management and strategic leadership training. I mentored the leadership team on best practices, enhancing our executive team's effectiveness and decision-making capabilities.🔹 Process Optimization:Designed and implemented a new project intake process that streamlined how projects are received, assessed, and prioritized, ensuring alignment with our strategic goals and resource availability.🔹 Skills:Project Management | VoIP Systems | Agile Methodologies | Team Building | Budget Management | Leadership Training | Process Improvement | Network Stability Enhancement

🔹 Cost-Effective Innovations:Demonstrated a strong acumen for reducing costs and improving efficiencies:Printer Management: Implemented policies that reduced our printer fleet, saving $54K monthly.SCCM Global Implementation: Led the rollout of SCCM 2012 R2, cutting costs by $180K annually and boosting patch success rates by 24%.Office 365 Optimization: Orchestrated a cleanup initiative that reclaimed licenses, saving $30K.🔹 Operational Excellence:In my role, I transformed operational processes to achieve better service delivery and cost management:Service Desk Transformation: Led a team of 15 IT professionals to enhance technology support for 4700 end-users, reducing ticket counts by 25% and relocating the service desk to Panama.North American Desktop Support: Managed significant projects like the Windows 7 migration for 4700 devices with zero downtime and achieved a $70K yearly saving in server maintenance contracts.🔹 Cross-Functional Collaboration:Excelled in building cooperative relationships across departments, which was pivotal in standardizing IT services and mentoring teams to adopt best practices in IT service management.🔹 Skills:Problem Management | Offshore Management | Team Building | IT Strategy | ITIL v3 Foundations | Project Management | Lean Process Improvement | Cross-Functional Team Building | Vendor Management