Brenda M. Email & Phone Number

Chicago, Il, Us

Northbrook, Illinois, United States

- Excels in a fast-paced, high-pressure environment, independently managing multiple tasks to enhance overall client experience- Leverages SAP expertise to process sales orders, analyze customer history, and resolve daily order issues efficiently- Collaborates extensively with diverse stakeholders to extract critical information for order processing and customer communications- Utilizes Salesforce daily to analyze, process, and close tickets while verifying purchase orders, addresses, and contacts- Delivers exceptional customer service to multiple clients, seamlessly transitioning between independent work and team collaboration- Demonstrates proficiency in remote work, contributing to the company's customer support initiatives from a home-based setting

Chicago, Il

- Cultivated relationships with high-profile clients, including Harpo Studios, professional athletes, and celebrities, delivering premium customer experiences through meticulous attention to detail and discretion- Engineered and maintained an Access database to streamline customer contract management, facilitate sales tax processing, and enable efficient order recovery following a business fire- Orchestrated comprehensive customer support, encompassing phone coverage, contract management, appointment scheduling, inventory control, payroll administration, and basic accounting tasks- Spearheaded the development and execution of cake decorating classes for B2B and B2C audiences, enhancing the company's educational offerings- Designed and implemented a complex delivery scheduling system, coordinating day-of-delivery logistics with multiple stakeholders to ensure timely and accurate order fulfillment

Chicago, Illinois, United States

- Orchestrated company-wide communication by managing joint email accounts and crafting engaging newsletters using Google Sheets, while consistently updating the website to ensure current information- Executed comprehensive financial analysis by querying and generating reports in Square, proactively contacting customers with outstanding invoices to improve cash flow- Spearheaded the seamless transition of 1,000 customers from the legacy subscription service to the new Shopify platform, ensuring minimal disruption to service- Engineered and launched a custom Shopify site, conducting in-depth research on essential apps and devising innovative workarounds to optimize functionalityf confidentiality concerning company contracts and customer inquiries

Chicago, Il

- Orchestrated comprehensive administrative support for the Director and Account Managers, streamlining operations and enhancing productivity- Compiled and analyzed complex data to produce quarterly reports on employee assistance program utilization and key performance metrics, facilitating informed decision-making- Safeguarded sensitive company contracts and customer information, maintaining strict confidentiality protocols and ensuring compliance with privacy regulations- Coordinated high-level meetings, managed executive calendars, and facilitated effective communication between leadership and stakeholders- Developed and implemented efficient filing systems, improving document retrieval and office organization

Bachelor'S Degree, Spanish Language And Literature

Spanish Language And Literature

Studied at C.E.P.E while living independently in Mexico City.