Brenda Moss Email and Phone Number

Build a positive, professional relationship and effective communication with wholesale audit suppliers. Ensure issues are promptly identified and addressed. Act as liaison for Dealer Credit and Sales to provide issue resolution with the wholesale audit supplier. Maintain a positive relationship with suppliers and Ford Credit personnel by promptly acknowledging requests and communicating responses or resolutions promptly.Maintain a collaborative relationship with DC COE partners on audit-related matters. Support and assist the DC COE in process changes, procedure creation, and updates.Prepare, analyze, and present all assigned supplier service level reporting with issues and trends identified. Conduct compliance and quality reviews to ensure supplier services adhere to our procedures and contractual requirements. Assisted with action plan development and provided support to help with issue resolution. Escalate concerns or high-risk issues as appropriate. Conduct satisfaction surveys with dealers to gauge vendor performance.Aggressively pursue process efficiencies, reduce bureaucracy, and eliminate outdated practices.Support Dealer Satisfaction and Customer Satisfaction Initiatives.Promote and support a positive team environment and personally champion diversity, equity, and inclusion initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.

Build a positive, professional relationship and effective communication with wholesale audit suppliers. Ensure issues are promptly identified and addressed. Act as liaison for Dealer Credit and Sales to provide issue resolution with the wholesale audit supplier. Maintain a positive relationship with suppliers and Ford Credit personnel by promptly acknowledging requests and communicating responses or resolutions promptly.Maintain a collaborative relationship with DC COE partners on audit-related matters. Support and assist the DC COE in process changes, procedure creation, and updates.Prepare, analyze, and present all assigned supplier service level reporting with issues and trends identified. Conduct compliance and quality reviews to ensure supplier services adhere to our procedures and contractual requirements. Assisted with action plan development and provided support to help with issue resolution. Escalate concerns or high-risk issues as appropriate. Conduct satisfaction surveys with dealers to gauge vendor performance.Aggressively pursue process efficiencies, reduce bureaucracy, and eliminate outdated practices.Support Dealer Satisfaction and Customer Satisfaction Initiatives.Promote and support a positive team environment and personally champion diversity, equity, and inclusion initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.

Led the operations team, coaching and motivating the team toward individual and group goals. Ensure daily tasks and workload are completed accurately, timely, and per procedure. Monitor departmental workload daily to ensure prompt and accurate campaign completion. Monitor employee activity, including productivity, phone usage, and attendance. Monitor and implement actions to minimize portfolio risk by managing credit losses and delinquency. Develop, monitor, and implement action plans to achieve the Employee and Customer Satisfaction Index. Ensure procedural compliance to achieve compliant ratings on all reviews. Ensure Privacy Standards (PII) are maintained at all times. Share best practices, review, and suggest process improvement ideas to enhance operating efficiencies and customer satisfaction. Ensure a good working environment plus teamwork to facilitate continued employee satisfaction. Hold regular team meetings to share information, train, motivate, and improve team dynamics. Ensure staffing is appropriate for business needs. Train, supervise, and motivate a team of employees. Coach and counsel employees, develop appropriate training plans, hold regular career development sessions, and work to develop areas of need. Review, monitor, and provide performance feedback to employees. Support and implement all Six Sigma initiatives. Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique.

Responsible for organizing tasks to be completed for commission reports and verifying timesheets for each pay period. Technical support for associates in the field and on-site in the corporate office. Coding of accounts payable for the accountant and any duties the accountant needed assistance with periodically. They worked with the computer programmer in various troubleshooting situations, utilizing the software Lotus 1-2-3, Word Perfect, First Choice, Intact Accounting, and DOS.

I managed the office and assisted the owner daily. Coded accounts payable for all properties, including personal accounts, manual bookkeeping and balancing of checking accounts, reporting of income and expenses for all accounts monthly, deposits daily, accounts receivable for property sold and depreciation schedules on properties, on-site Property Manager for apartment complex. Assisted new personnel in setting up accounting on the computer system before leaving the company. Utilized software: Peachtree Accounting, Basic, DOS

I have repaired vehicles as needed and serviced units daily. Also, I worked as a Dispatcher in the Motor Pool and Tamms Clerk. The clerk scheduled and monitored the services for over 200 pieces of equipment in the company. Prepared the daily equipment report for the Company Commander, essential control for the equipment, and any reports needed for the Commander and superiors.

Tracked inventory, sick cattle, arriving and outgoing cattle weights, medicine for cattle, and feed for each cattle pen for the individual owners. In addition to the daily inventory, I answered the phone, handled customers, did manual payroll, and assisted the owner with daily rounds at the feed yard. Assisted the company with implementing a computer tracking system and helped programmers with software design specific to this type of business.

Data entry of payroll for partners and employees, all information for client tax returns, and assembling tax returns. Various duties as needed for partners in the firm and assisted Computer Operator. Balanced accounts to general ledgers for clients, coded entries, and prepared reports for the partners during my time as a bookkeeper at the firm. Utilized software: Lotus 1-2-3 and Tax Software