• Promptly handled an average of 60 customer inquiries and complaints per day with a 96% customer satisfaction rate. • Collaborate with internal teams to ensure customer satisfaction and timely deliveries. • Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume. • Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers.• Implemented efficient systems for handling inquiries, managing tickets systems and coordinating with relevant departments. • Consistently exceeded sales targets by providing personalized product recommendations based on customer needs and preferences, effectively upselling complementary skincare items and promoting new product launches.

• Increased studio revenue by 15% through strategic marketing campaigns and promotional events while monitoring and maintaining in good standing over 1300 memberships reducing monthly losses by 35%.• Managed two teams of 5 people, optimizing daily operations by setting individual and team target goals, training initiatives to deliver exceptional customer service and achieve a 20% increase in client satisfaction.• Implemented communication strategies that exceeded customer retention expectations during 2020-2021 by increasing our approach and engagement through B2C phone calls, emails and social media content.• Guided first-time Spanish speaking clients, conducting the introduction and execution of the class that would create a bonding opportunity to increase sign-up rate by 15% within a year.• Implemented targeted Spanish-language promotional materials, effectively engaging with the local Hispanic community and driving a 20% increase in Spanish-speaking clientele.• Collaborated with cross-functional teams to develop and implement bilingual marketing strategies, contributing to improved brand visibility and market saturation.

Spanish educator and caretaker for two children in Boston. Displayed exceptional problem-solving and adaptability skills by dealing with new situations and issues daily. Improved English-speaking fluency anf multicultural communications skills.