Multi-disciplined executive leader who contributes an extensive background in operations management, process / systems re-engineering, and marketing expertise, within competitive industries including a Global Fortune 500 communications company, Tax & Accounting enterprise software business, and Utilities industry. Recognized as the “go to” leader to solve emerging business challenges. Adept at leveraging internal relationships to navigate complex, matrixed organizations; and consistently exceed expectations. Proven track record to build and lead high performing teams.I help organizations:⭐️ Streamline processes to promote revenue growth for the business, as well as retain existing clients.⭐️ Drive improvements for customer experience and NPR scores.⭐️ Resolve long standing issues and seamlessly obtain buy in from critical stakeholders. ⭐️ Identify and remove roadblocks to the overall organization’s success.⭐️ Champion large-scale projects on time and within budget.⭐️ Hire top talent and build succession plans.⭐️ Identify and eliminate excess cost from the business.⭐️ Foster a sense of urgency and champion culture change that strives for continuous improvement.⭐️ Drive software development that enable businesses to run lean and agile.My key accomplishments include:• Drove operational transformations, business restructurings, and process improvements that resulted in new product delivery, customer satisfaction, and up to 40% lower costs. • Managed programs that delivered more than $2B since 1998 and cost reductions totaling $75M.• Supervised as many as 1,500 people across facilities in India, Finland, France, Germany, Belgium, Canada, China, UK, and US.• Innovated global deployment of first replicable B2B standard offer resulting in a 60% saving YoY and decreased customer deployment time by 50%. New methodology streamlined processes, increased incoming B2B order volumes from 50% to 90%, and improved customer retention.Core Competencies: Cross Functional Collaboration ▪ P&L Management ▪ Escalation Management ▪ Program Management ▪ SAAS & PAAS ▪ Mergers & Acquisitions ▪ Post-merger Integration ▪ Budget & Cost Control ▪ Organizational Design ▪ Talent Development & Succession Planning ▪ C-Suite Relations ▪ Technical Support ▪ Crisis Management