IT Telecom Coordinator• Responsible for Cingular’s telecommunication invoice processing and auditing/analyzing of telecom expense.• Perform the Telecom expense forecasting and accrual generation on a monthly basis.• Responsible for all Vendor Management issues, which include managing billing issues/disputes and ensuring payments are received to vendor in a timely manner.• Assist vendors, such as Sprint, Voicecom, SBC Long Distance, AT&T, Verizon, Level 3, Teleglove, Qwest, MCI, Bell South Long Distance, and others with processing business payments.Accounts Receivable Warehousing Specialist• Responsible for processing payments through Compass, an internal processing billing system.• Maintained balance spreadsheet of all accounts sold to outside vendors for collections.• Reconciled customer accounts and disputes between the customer and Outside Collection Agencies on a daily basis.• Worked closely with Pacific Bell and assisted in printing bills and contracts for media requests via Optical Web.Workforce Management• Create schedules and compose schedule assignments. • Generated daily, weekly, & monthly reports via Meridian Max (MTE) for Directors and VP’s to review on North Texas goals to ensure that accessibility exceeded the 95% objective.• Authorized and processed vacation requests utilizing Vacation Administration and assigned work schedules via Forecasting.• Previously served as SME (Subject Matter Expert) between SWB HR and call center Managers regarding all disability issues.• Consistently maintained database of exception time (vacation, sick, tardiness, etc.) used for tracking attendance and verifying time sheet accuracy.10/1998 – 3/1999 Cingular Wireless (formerly SBC Wireless) Dallas, TXRevenue Management Specialist• Assisted customers with issues concerning past due accounts, suspended or canceled account due to non-payment, and escalations.

General Unit Manager• Supervised 30+ employees.• Responsible for all aspects of site, including production and maintenance, and day to day operations• Responsible for all hiring, training, and development of store employees.• Increased customer satisfaction level by 30% by establishing a direct rapport with each customer.• Increased company revenue by 6% due to customer loyalty and satisfaction.• Responsible for communicating daily, weekly, and monthly sales reports with employees.• Other responsibilities included but not limited to cost control in labor, inventory management, semi-variables, and problem solving.