Brenda Sonderman Email & Phone Number

• A dedicated manager/leader with experience in information technology, banking operations, compliance, administration, budgeting, staff management, customer service and risk management. Expertise in coordinating and.
• Manages and facilitates projects and objectives in technology planning efforts.
• Conducts consultative cross-selling of CSI products.
• Participates with on-site core and ancillary implementations.
• Serves as a knowledge expert for Education Services.
• Product Planner and Product Specialist in assigned product specialty

Cincinnati

• Responsible for all products and activities related to Retail Banking and Deposit Operations including policy development and compliance, periodic reporting to the Board of Directors and the Audit Committee.
• Appointed the Online Coordinator tasked with communicating with the Bank’s core processer D&H.
• Appointed the Bank Secrecy Act Officer responsible for coordinating the development, implementation and administration of all aspects of the BSA Compliance Program.
• Served as the bank's Retirement Administrator.
• Participated in audits conducted by third party accounting firms and FDIC examinations and responded with the appropriate remediation plans.

Cincinnati, OH

• Facilitated communications throughout the project lifecycle resulting in a collaborative, team based working environment including consistently tracking progress and provided status updates.
• Developed and delivered traditional classroom and Web-based training programs tailored to each client’s unique requirements.
• Created and prepared user manuals and course instructional materials in both written and e-formats.
• Served as a technical subject matter expert for process reviews and workflow improvements.
• Established a reputation for professional excellence by repeatedly bringing multiple, concurrent projects on time.

Madisonville, OH

• Established team and individual goals and objectives for branch employees.
• Expedited loan applications and was responsible for delinquent loan collections for the bank’s loan portfolio.
• Established and maintained key relationships within the community.
• Developed and implemented cross selling procedures to promote products and services.

Cincinnati, OH

• Responsible for the test design, communication, testing and test evaluation for the Intrieve core processing system Y2K project.
• Conducted Utilization Studies at financial institutions to analyze internal processes resulting in specific recommendations for improvements.
• Designed and implemented a test “training bank” utilized by programming, training and sales staff members.
• Conversion Analyst for numerous data conversions between Intrieve Incorporated and other Core Processors.

Cincinnati, Ohio

Supervised the efforts of multiple Customer Service Representatives and was responsible for maintaining high levels of customer satisfaction.Coordinated all training programs and regional and national training workshops.Lead client based quarterly User Group meetings designed as forums for customers to communicate issues and concerns.