Managed the Site Reliability & Quality team which focused on efficiently building, deploying and running high-quality software and services.

Collaborate with Workday's development teams to understand and improve their processes.Work with the technology development organizations to help measure their success through design, testing, product release, and maintenance.Implement the use of Data and Metrics as a tool to facilitate the evaluation and improvement of development team effectiveness and success.Facilitate the communication across organizations of key commitments and milestones.Manage uptake of new process enhancements or strategy projects by coordinating with internal development.

Led a global group of developers and QA engineers - United States and Europe - that provide the framework to schedule and execute long-running business processes as partitioned background processes across a distributed system. Team responsible for developing horizontally scaling compute frameworks that enable application business logic processing while maximizing operational efficiency.The framework enables Application Developers to create and maintain Job Definitions for background processing of large volumes of data. Workday Customers can invoke, run and track Jobs, and features are provided for environments to troubleshoot processing issues using the Process and Background Job Monitors and statistics. The framework is a critical part of processing 1/3 of the entire Workday transactions.Serve as a Rotational Production Support Manager across multiple development teams. Engage other teams as needed and effectively communicate issues to arrive at issue resolution.Work closely with Vice President to create and implement initiatives/programs around communication, education, and recognition such as developer conferences, developer tech sessions, newsletters, and recognition programs.

• Led Business Intelligence QA Team to deliver Delightful Designer, Excel Browser/Charts/Financial Enhancements Features using Agile Development Process.• Collaborated with Development, PMs, cross-functional team members in Mobile/UI teams to deliver quality products.• Contributed to a team that developed a QA Bootcamp for Workday new hires.• Worked with Development, PMs, and Support Team to address bug backlog by triaging, replicating, and assigning resources to troubleshoot issues.• Recruited, reviewed, and interviewed potential candidates. Worked with BI QA Team to develop measurable interview questions using a rating scale and defined a process for potential candidates.

• Analyzed and reviewed Common Architecture projects for multiple product impacts.• Collaborated with PMs, Development, and Documentation teams to deliver quality products.• Planned testing strategies for both new development and maintenance release cycles.• Built synergistic relationship between QA, Development, and Support teams.• Identified resource and headcount allocations.• Coordinated and presented technical training materials across all HCM products.• Managed teams for Maintenance Cycle fixes for all Common Architecture areas. • Contributed to Upgrade and Migration projects.• Advised upper management on technical impact analysis for Common Architecture new features.• Evaluated and strategized critical customer bugs and issues.• Participated in HCM SaaS Trial Project which used Agile methodology of development.

• Managed IBM WebSphere Support Team.• Completed technical knowledge documents for WebSphere, WebLogic, and SSL.• Technical Reviewer for all WebSphere Knowledge documents.• Mentor for all AsiaPac colleagues.• Worked with customers, development team, and third-party vendors around the clock to expedite resolution for high priority customer escalated issues.

• Analyzed and strategized for all North American Developmental changes and potential Federal functional impacts.• Executed development fixes for Federal HRMS codelines and user interfaces.

• Guided and implemented the integration of Federal HRMS codeline and user interfaces.• Maintained and enhanced a variety of modules including Federal payroll, payroll interfaces, human resources, and benefits.

• Completed Project planning for Test Suite development, System, and Platform phases.• Managed the creation of global standard of test ware and test data• Analyzed Federal QA Feature costing and risk analysis.• Planned resources which included internal headcount, outside consultants, and hardware.• Analyzed Business Requirements, Technical Designs, Functional Designs, and Impact Documentation for Human Resources, Benefits, and Payroll product modules.• Collaborated on Development projects including Sample Data Development for Sales and Curriculum Divisions.• Planned and reported QA metrics for Development and Test Phases.

Quality InsuranceHRMS Federal ProductPeopleSoft CIS for Public Enterprises

Managed areas of finance, production, marketing, and human resources. Monitored all client contracts, including accounts receivable, contract monetary limitations, extensions, and audits. Finance management duties encompassed supervising all accounting activities including outstanding invoices, accounts payable, and tax preparation. Production and marketing duties included: generating presentations for clients; marketing support; coordinating conferences and workshops; editing proposals, contracts, journal submissions, and technical reports. Human resources duties included directing all personnel issues including hiring, payroll, retirement plans, evaluations, disciplinary action, and cafeteria plan benefits. Cafeteria plan benefits included 401K maintenance, health insurance, medical, dependent care, and commuter check accounts.

Duties included hiring, supervision, training, evaluation, project planning, and project management. Supervision entailed managing a team of six employees performing microcomputer installations, maintenance, and repairs. Evaluated and established software and hardware standards. Developed and implemented a departmental training center for hardware and software support. Developed training manuals and classes in Excel and Word. Trained all levels of staff ranging from administrative personnel to senior management.

Assorted Student Jobs:Dorms Food ServiceCampus CateringHousing and Services Payroll Housing and Services Budget Assistant