Multi-faceted, self-motivated, efficient, and reliable administrative professional extraordinaire with over 25 years of experience supporting executives, consultants, and managers to improve operations. Proficient in all standard desktop software including Microsoft Office 365, Windows 7 Pro, 10 and 11, Adobe Acrobat XI Pro, CRM applications, and various database programs to manage customer, client, and vendor records. Efficient in document management and storage. Team player, detail-oriented, flexible, and service-oriented, possessing strong written and verbal communication skills. Diversified skill sets covering administrative support, client and customer/member service relations, data entry, compliance, accounting, operations, human resources, and project management. Experience as a claims processor in the healthcare field. Was the Credit Union’s expert in developing forms and working on team projects. Special accomplishments include serving as Co-Chair of the Credit Union’s Service Standards Committee for five years. Spearheaded the team to develop service standards and the Credit Union’s Value Proposition Statement for the membership and its employees. Was instrumental in developing core values. The service standards and value statement are currently being used today. Won the “Top Performer Award” in August 2011 for going above and beyond and consistently providing exemplary service. Won the “Scout Award” in December 2010 for running the gamut in providing exemplary service throughout the credit union and the membership. Was “Associate of the Quarter” in August 2009 for exemplary service.