Over 17 years of leadership experience in Care Management. Collaborative, innovative, and strategic. Ability to leverage years of professional experience and clinical expertise to drive outcomes in diverse organizations. Self-directed leader in care management and utilization review with proven skills in creating and directing programs, developing staff, improving quality and outcomes, and resolving complex issues. Lead participant in 2 Epic Care Management implementations, serving as a SME and providing clinical support to certified trainers. Experience designing a customized Care Management Module in Epic (when hospital decided to create own rather than purchase module.) Developed competency-based orientation material and annual evaluation tools. Developed over 50 Standard Work Documents and TIP Sheets related to case management processes. Served as the Interim Professional Development Specialist. Mentored and trained managers, supervisors, and front-line staff.