Brenda Thurmes Email & Phone Number

Eagan, MN

• Oversaw large, complex business systems and e-Commerce Delivery Programs. Directed program managers, technology developers / engineers, team members and business partners. Collaborated with delivery outsourcing partner.
• Directed delivery for all service and support-based systems including Salesforce Service Cloud, online customer account management tools and Genesys contact center technologies.
• Created enterprise service core system for repeatable, faster and more cost-effective implementations across multiple regional teams including Latin America, UK / Ireland, US and Canada, reducing total cost of.
• Guided on-time business systems separation activities from large divestiture including Technology Services Agreement (TSAs) / Reverse Technology Services Agreement (rTSAs) and business systems migration (lead to.
• Executed business systems migrations (lead to support stack) for multiple acquisitions, bringing newly-acquired business teams onto existing platforms, eliminating support cost of disparate legacy systems, and enabling.
• Managed enhancements and support work across sales, service and order capture systems with continued care and feeding / support, empowering new business goals, business changes, and general improvements.

Eagan, Minnesota, United States

• Drove Business Systems initiatives, primarily in customer relationship management (CRM) areas of sales, marketing and service. Focus included system implementations, data migrations, and integrations, quality assurance.
• Captained Salesforce.com redesign implementation team to integrate quoting and ordering processes to new, consolidated SAP ERP system for Tax business unit, simplifying and consolidating while creating efficiency for.
• Steered team to migrate 3 legacy sales force automation and CRM tools to single instance of SFDC for Science business unit, providing consistent process and cleaner shared data across teams regardless of product sold.
• Coordinated team to modernize sales force automation / CRM tool from on-premise (servers and data bases in house) platform to Salesforce.com Cloud based tool, creating maintenance efficiencies, more contemporary.
• Spearheaded team for baseline SFDC instance implementation for Tax business unit including data migration from legacy SFDC and CRM systems and real time data integrations to source platforms for master customer data.
• Led SAP ERP, CRM and data integration technology teams for implementation of new order capture solution, reducing manual order entry time and errors.

Master Of Science (Ms), Telecommunications Management

Ba, Mathematics