Brenda Tom Email & Phone Number

Nairobi County, Kenya

• Monitor industry trends and stay up-to-date on competitors and market conditions.• Develop and implement channel partner programs, such as training, marketing, and incentives. • Provides clarification, support and guidance to partners on product and solution offerings.• Carry out distribution activities efficiently and ensure the clients are well informed and attended, such as promotions and social media activities.• Establish productive, professional relationships with key personnel in assigned partner accounts.• Lead solution development efforts that best address end-user needs while coordinating the involvement of all necessary company and partner personnel.• Manage the performance of existing partners and develop strategies to improve their sales and revenue.• Create, manage, and maintain channel partners, budgets, and forecasts.• Measure and report on the performance of channel partners using metrics such as sales and revenue.• Identify and resolve conflicts and challenges within the channel.• Proactively recruit new channel partners to ensure continuous business growth and expansion, and to stay ahead of market trends and customer needs.• Coordinate the involvement of company personnel, including support, service, and management resources, to meet partner performance objectives and expectations.

Nairobi County, Kenya

• Provide administrative support to the team.• Manage and coordinate schedules, appointments, and meetings.• Organize and maintain physical and digital files and records.• Prepare and edit documents, reports, and presentations.• Assist in preparing and distributing internal and external communications.• Arrange travel accommodations and itineraries.• Order and manage office supplies and equipment.• Coordinate and plan events or office activities.

Nairobi County, Kenya

• Address customer inquiries, concerns, and issues in a professional and timely manner.• Assist customers in navigating products, services, or processes.• Process orders, returns, exchanges, and refunds as needed.• Keep accurate records of customer interactions and transactions.• Collaborate with other departments to resolve complex issues.• Educate customers about product features, promotions, and policies.• Identify opportunities to up-sell or cross-sell products/services.

Nairobi County, Kenya

• Understand client needs and objectives; act as a liaison between clients and the company.• Develop and implement account strategies and plans.• Identify opportunities for upselling or cross-selling products/services.• Prepare and deliver presentations to clients.• Monitor account performance and track key metrics.• Coordinate with internal teams to ensure client satisfaction and project success.• Resolve client issues and concerns in a timely manner.• Forecast and report on account revenue and growth.

Nairobi County, Kenya

• Assist with recruitment and onboarding processes.• Maintain and update employee records, both physical and digital.• Support the HR team in organizing training and development programs.• Assist in benefits administration and employee orientation.• Aid in preparing HR-related documents such as contracts, policies, and reports.• Provide administrative support to the HR team (scheduling meetings, managing calendars, etc.).• Help in compliance with HR policies and regulations.