Brenda Tom Email & Phone Number

Nairobi County, Kenya

• Monitor industry trends and stay up-to-date on competitors and market conditions.
• Develop and implement channel partner programs, such as training, marketing, and incentives.
• Provides clarification, support and guidance to partners on product and solution offerings.
• Carry out distribution activities efficiently and ensure the clients are well informed and attended, such as promotions and social media activities.
• Establish productive, professional relationships with key personnel in assigned partner accounts.
• Lead solution development efforts that best address end-user needs while coordinating the involvement of all necessary company and partner personnel.

Nairobi County, Kenya

• Provide administrative support to the team.
• Manage and coordinate schedules, appointments, and meetings.
• Organize and maintain physical and digital files and records.
• Prepare and edit documents, reports, and presentations.
• Assist in preparing and distributing internal and external communications.
• Arrange travel accommodations and itineraries.

Nairobi County, Kenya

• Address customer inquiries, concerns, and issues in a professional and timely manner.
• Assist customers in navigating products, services, or processes.
• Process orders, returns, exchanges, and refunds as needed.
• Keep accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues.
• Educate customers about product features, promotions, and policies.

Nairobi County, Kenya

• Understand client needs and objectives; act as a liaison between clients and the company.
• Develop and implement account strategies and plans.
• Identify opportunities for upselling or cross-selling products/services.
• Prepare and deliver presentations to clients.
• Monitor account performance and track key metrics.
• Coordinate with internal teams to ensure client satisfaction and project success.

Nairobi County, Kenya

• Assist with recruitment and onboarding processes.
• Maintain and update employee records, both physical and digital.
• Support the HR team in organizing training and development programs.
• Assist in benefits administration and employee orientation.
• Aid in preparing HR-related documents such as contracts, policies, and reports.
• Provide administrative support to the HR team (scheduling meetings, managing calendars, etc.).