Brenda Torres Email and Phone Number

• Manage the company's Organizational Effectiveness Operations, serving as the right hand to the Vice President of Organizational Effectiveness, while collaborating with multiple departments to maximize efficiency by developing and implementing operational process improvements.• Support all OE staff on operational excellence, portfolio management, delivery management, and engagement management.• Develop and implement operational strategies to enhance efficiency and effectiveness within the Organizational Effectiveness department.• Collaborate with cross-functional teams to ensure alignment of operational processes with organizational goals and objectives.• Managing the Organizational Effectiveness Portfolio of client projects, managing multiple client accounts and engagements to ensure the employee and consultant's successful completion of project initiation activities, execution, and transition.• Manage and coordinate with the VP to assess resource needs and develop strategies for optimizing resource utilization, including personnel scheduling, participating in hiring, coaching, and the development of performance management processes. • Developed and delivered comprehensive communication strategies, plans, and calendars to support organizational change initiatives. This includes establishing governance frameworks to ensure consistent messaging and using a variety of tools and templates to enhance communication effectiveness.• Provide governance and oversight for the OE Portfolio while managing and tracking status/progress/assignments, and monthly deliverable tracking reports of the projects, initiatives, and revenue.• Providing Project Management discipline to successfully manage and execute an Organizational Effectiveness Portfolio and project delivery.• Developed project milestones and schedules, prepared cost estimates, statement of work (SOW), and Level of Effort (LOE) plans (planned hours for deliverables) aligned with SOW.

IT Solution Delivery - PMO• Operationalized and stabilized Project Management Governance processes and operational functions by identifying gaps, impacts and risks through analysis to provide recommendations to establish the Solution Delivery-PMO• The PMO has leveraged the standard governance, processes, practices, and tools established to provide support to improve the probability of successful delivery• Led the successful Work Management/Work Order Project and Developed Stakeholder Analysis, Stakeholder Engagement Plan, Communication Plan, and Communication Calendar for ITPMO

IT Governance & StrategyOperationalized and stabilized IT Governance processes and operational functions by identifying gaps, impacts and risk through analysis to provide recommendations for continuous improvement process by facilitating Process improvement requests for Governance Boards. Led the integration of the Governance team by providing recommendations to monitor and track Governance Boards operational performance to measure process effectiveness and efficiency through analysis of assessments to identify process gaps, impacts and risks. Drive communication, adoption, and awareness of Governance policies and procedures through collaboration, integration and recommendations for process improvements working towards optimization of the Governance bodies. Developed and manage the IT Governance Team information repository. Led IT Service Management Governance OCM efforts in developing process support documentation (e.g. Job aids, status reports, presentations) and conducting relevant training. Provided support, gathered requirements, influenced, integrated and collaborated with the IT Departments to build the Project Management Governance - Community of Practice Framework. Successfully implemented the PMG-CoP framework SDLC processes, tools and templates to provide consistent SCE standard system development processes in collaboration with multiple dept's and MSP’s to ensure alignment across IT. Developed and implemented successfully the Project Management Governance Community of Practice Support structure. Provided Tier one support to the Community of Practitioner's responding to all requests which consist of providing training, creating repositories, consulting and collaborating with supplemental workers, vendors, clients, peers, all levels of management and other departments as required to provide recommendations by addressing complex business needs to ensure compliance, goals and objectives are achieved a timely manner.

Improve project quality, tracking and reduce project cycle time from a Release Management perspective by pro-actively working with teams to plan in advance the proper environments to utilize for project testing, release management and minimize impacts to other projects within the highly complex SAP environment landscape. Provide project management planning and support for development and testing for new tools and software i.e.; SAP, MS Office 2010, IE8, Windows 7 and Solution Manager. Provide Governance for all SAP Release Migration activities by performing day-to-day operational functions in support of SAP Quality Assurance processes and Release Management SOX reporting activities such as: Identifies requirements, defines scope, and develops conceptual specifications to address complex business issues and problems. Experience in developing, documenting, and performing complex ad-hoc analysis of data and information in support of Release Management objectives . Leads and conducts analysis and research of new technologies and recommends appropriate alternatives in support of the organization’s strategic direction or resolution of business issue. Leads the implementation of effective solutions in a wide variety of business/technical areas. Provides functional direction to Analysts and Managers.

• Provide organizational readiness management and planning for all Transmission Distribution Business Unit Stakeholder Change plans (project plans) - Leadership Engagement Focus Groups, Transition Management and is responsible for the collaboration and coordination of the project schedules, scope, cost, and development• Create, gather, consolidate, and communicate all data and requirements from Transmission Distribution Business Unit Leadership Engagement Focus Groups to ERP, CCI and Transmission Distribution Business Unit Management to obtain stakeholder buy-in for the Transmission Distribution Business Unit Business Transition Plans (project plans).

Communicated and interacted with all levels of management and staff. Managed and approved all employees timekeeping via ATSLAN. Managed and approved all employees’ expense reports. Managed and approved all supplemental/contractors timekeeping and expense reports. Created, analyzed and distributed budget reports for Management utilizing CARS and ATSLAN. Provided back up support for Manager 2 when out of the office.

Provide Project Management and Executive support to the Director of Information Technology Business Relations and Solution Delivery. Communicated and interacted with executives, management and all levels of staff to include internal and external organizations. Managed, planned, organized and coordinated multiple simultaneous projects and functions to include events, tasks and schedules across the business units and within the IT organizations. Managed and developed multiple databases. Developed presentations using MS PowerPoint, MS Word, MS Visio, and MS Excel for integrated cross functional teams. Processed employee’s timekeeping, expense reports, corporate credit card expenditures, cell phone statements, and office invoices. Take/Transcribe/Distribute/Manage meeting minutes, action Items, risks and decisions. Exercise discretion, use good judgment, and handle highly confidential and sensitive information.

Provide program and administrative support to the IT Sr Program Manager of the Enterprise Architecture Services Endeavor (EASE) and Program Managers that manage Major Programs for the following Major Programs: Call Workflow Optimization (CWO), Total Revenue and Usage Integration (TRUIP), Enterprise Portfolio Management (EPM), Planview, Work Group Computing (WGC) Lotus Notes, Peoplesoft. Reviewed all incoming and outgoing correspondence. Develop correspondence and documentation for manager approval. Managed and updated project plans. Processed employees timekeeping, employee expense reports, corporate credit card expenditures, cell phone statements, and office invoices. Coordinated travel arrangements and itineraries through Rosenbluth Travel as well as the Internet. Manage, Take/Transcribe/Distribute Meeting Minutes, Action Items, Risks and Decisions. Developed PowerPoint presentations as well as other presentation materials using MS Word, MS Project, MS Visio, and MS Excel for different levels of management. Facilities coordinator for the department duties include managing on-boarding/off-boarding and logistics for new hires, supplemental, contract and employees.

Administratively supported Project Managers, System Analysts, and Application Developers/Programmers. Managed and maintained the office supplies for 7 buildings. Coordinated and scheduled maintenance for the printers and fax machines within the 7 buildings. Administrative back-up support for several assistants. Create and distribute billing reports within CIS. Manage and Update Weekly and Monthly Status Reports. Adhoc reports and requests.