Schedule doctor's visit via video or phone, document accounts, take payments, transfer to the correct departments, meet key performance indicators, update demographic information, etc.

Worked remotely assisting 5 different Medicaid plans, interacted with doctors and their staff regarding how their health insurance claims were calculated per the authorization/benefit/contract, sent claims back for reprocessing if they were calculated incorrectly, answered Medicaid recipient's questions regarding authorizations, payments, denials, coordination of benefits, and eligibility; documented calls, updated demographic information, exceeded call volume and quality quotas, consistently met metrics, and helped train new employees. I have worked remotely for many years and in a call center as well.

Exceeded company quotas to ensure business growth through balance transfers, met customer satisfaction goals, assisted in cardholder retention while complying with company guidelines, processed card security reports credit limit increases/decreases, fee waivers, reinstatements, stop payments, account closures, and balance transfers; educated cardholders about finance charge calculations, minimum payment calculations, annual percentage rates, fees, processing timeframes, and how to keep accounts in good standing, informed cardholders of payoff amount, minimum payments due, balances, and availability, updated addresses and phone numbers, and routed cardholders to various departments

Assisted clients in registering and installing/uninstalling software, educated clients about the licensing regulations and procedures for commercial and residential use, performed data entry, routed clients to the correct departments, demonstrated effective communications skills, provided technical support for troubleshooting software problems for clients, trained new representatives, compiled client information, and logged calls