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Brenda Wright is listed as Business and People Leader based in Greater Vancouver Metropolitan Area, Canada. AeroLeads shows a work email signal at telus.net and a matched LinkedIn profile for Brenda Wright.
Brenda Wright previously worked as Marketing and Business Development at Carx Ventures and Oversight of Family Business at Self-Employed. Brenda Wright holds Bachelor Of Arts, English And Political Science from University Of Saskatchewan.
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I am an Operations leader and administrator who develops and delivers on strategies that improve the customer experience, optimize business processes and enable high-performing teams. I have private and public sector experience with a focus on:• Strategy Development and Implementation • People Leadership • Change and Relationship Management• Business Transformation
Listed skills include International Project Management, People Management, Outsourcing Management, Call Center, and 28 others.
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Delta, British Columbia, Canada
My primary responsibility was to develop the Home Healthcare line of business into a major revenue stream for the owner's network of pharmacies in the Lower Mainland.
I provided management consulting services to BC Assessment’s senior leadership team on key strategic initiatives focused on increasing internal customer-centricity and gaining a better understanding of customer needs. This work included analysis and recommendations for the development or enhancement of service delivery offerings and/or mechanisms, business processes and enabling technologies. This was a one-year term position.
Vancouver, Canada Area
Trans-Canada Flow Tolling (TC Flow) operates the tolling system for the new Port Mann Bridge which spans the Fraser River between Coquitlam and Surrey near Vancouver, BC. At 65m wide, this new bridge is currently the world's widest long-span bridge. I was responsible for all aspects of TC Flow's operations including: contact centre, two walk-in centres, image review and production/fulfillment.
Vancouver, Bc
BCB Management Services provides strategic business consulting services designed to enhance the customer experience, build client loyalty and grow revenues. We focus on process improvement, change management, leadership coaching and client relationship management.
Vancouver, Canada Area
Took sabbatical to fulfill personal goal of international travel through Asia and the South Pacific.
Vancouver, Canada Area
Responsible for all aspects of Customer Service, Sales Support and Trust and Safety for over 6 million eBay buyers and sellers. Led and set strategic direction for a 250-person team located across 3 countries. Direct report team included Operations, Training, Workforce Planning, Project Management, Outsourcing and Top Seller Account Management. Managed annual $8M operating budget.
Managed a 200+ seat multi-client, multi-lingual contact centre outsourcing operation. Clients included: Comcast, AT&T, Sky Chefs division of Lufthansa Airlines and several Silicone Valley start-up ventures. Ensured individual program and site profitability through strategic planning, effective resource and budget management and process innovation. Managed P&L for each program.
Led Customer Service organization responsible for post-sales support of 3000 business clients throughout Western Canada. Areas of responsibility included: Strategic Account Management, Technical Support (Help Desk), Customer Project Management and Order Provisioning.
Vancouver, Bc
Designed and built a national Customer Service organization "from the ground up". Key activities included: organizational design, recruitment, training and design of corporate Carrier Care strategy and service delivery processes.
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Brenda Wright is listed as Business and People Leader.
AeroLeads has found 1 work email signal at @telus.net for Brenda Wright.
Brenda Wright is based in Greater Vancouver Metropolitan Area, Canada.
Brenda Wright has worked for Carx Ventures, Self-Employed, Bc Assessment, Trans-Canada Flow Tolling Inc., and Bcb Management Services.
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Brenda Wright holds Bachelor Of Arts, English And Political Science from University Of Saskatchewan.
Brenda Wright is listed with skills including International Project Management, People Management, Outsourcing Management, Call Center, Contact Centre, Executive Management, Business Strategy, and Sales Management.
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