Brenda Wright work email
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Brenda Wright personal email
I am an Operations leader and administrator who develops and delivers on strategies that improve the customer experience, optimize business processes and enable high-performing teams. I have private and public sector experience with a focus on:• Strategy Development and Implementation • People Leadership • Change and Relationship Management• Business Transformation
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Marketing And Business DevelopmentCarx Ventures Sep 2018 - Apr 2020Delta, British Columbia, CanadaMy primary responsibility was to develop the Home Healthcare line of business into a major revenue stream for the owner's network of pharmacies in the Lower Mainland.
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Oversight Of Family BusinessSelf-Employed Feb 2017 - Aug 2018
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Business ConsultantBc Assessment Nov 2015 - Nov 2016I provided management consulting services to BC Assessment’s senior leadership team on key strategic initiatives focused on increasing internal customer-centricity and gaining a better understanding of customer needs. This work included analysis and recommendations for the development or enhancement of service delivery offerings and/or mechanisms, business processes and enabling technologies. This was a one-year term position. -
Vp - Operations And Customer ServiceTrans-Canada Flow Tolling Inc. Feb 2013 - Mar 2015Vancouver, Canada AreaTrans-Canada Flow Tolling (TC Flow) operates the tolling system for the new Port Mann Bridge which spans the Fraser River between Coquitlam and Surrey near Vancouver, BC. At 65m wide, this new bridge is currently the world's widest long-span bridge. I was responsible for all aspects of TC Flow's operations including: contact centre, two walk-in centres, image review and production/fulfillment.
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Owner And Principal ConsultantBcb Management Services Oct 2010 - Feb 2013Vancouver, BcBCB Management Services provides strategic business consulting services designed to enhance the customer experience, build client loyalty and grow revenues. We focus on process improvement, change management, leadership coaching and client relationship management.
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AdventurerOn Sabbatical May 2010 - Oct 2010Vancouver, Canada AreaTook sabbatical to fulfill personal goal of international travel through Asia and the South Pacific.
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Head Of Customer Support - Australia, New Zealand & Southeast AsiaEbay Dec 2004 - Apr 2010Vancouver, Canada AreaResponsible for all aspects of Customer Service, Sales Support and Trust and Safety for over 6 million eBay buyers and sellers. Led and set strategic direction for a 250-person team located across 3 countries. Direct report team included Operations, Training, Workforce Planning, Project Management, Outsourcing and Top Seller Account Management. Managed annual $8M operating budget. -
Director - Vancouver Call CentreIstonish Inc 2003 - 2004Managed a 200+ seat multi-client, multi-lingual contact centre outsourcing operation. Clients included: Comcast, AT&T, Sky Chefs division of Lufthansa Airlines and several Silicone Valley start-up ventures. Ensured individual program and site profitability through strategic planning, effective resource and budget management and process innovation. Managed P&L for each program. -
Director - Client Support - Western CanadaGt Group Telecom 2000 - 2002Led Customer Service organization responsible for post-sales support of 3000 business clients throughout Western Canada. Areas of responsibility included: Strategic Account Management, Technical Support (Help Desk), Customer Project Management and Order Provisioning.
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National Director - Carrier CareGt Group Telecom 1999 - 2000Vancouver, BcDesigned and built a national Customer Service organization "from the ground up". Key activities included: organizational design, recruitment, training and design of corporate Carrier Care strategy and service delivery processes.
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Senior Manager - B2B Customer Support And SalesTelus 1989 - 1999Vancouver, Bc
Brenda Wright Skills
Brenda Wright Education Details
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University Of SaskatchewanEnglish And Political Science
Frequently Asked Questions about Brenda Wright
What is Brenda Wright's role at the current company?
Brenda Wright's current role is Business and People Leader.
What is Brenda Wright's email address?
Brenda Wright's email address is br****@****lus.net
What schools did Brenda Wright attend?
Brenda Wright attended University Of Saskatchewan.
What skills is Brenda Wright known for?
Brenda Wright has skills like International Project Management, People Management, Outsourcing Management, Call Center, Contact Centre, Executive Management, Business Strategy, Sales Management, Sales Support, International Business, International Management, Conflict Management.
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Brenda Wright
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Brenda Wright
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