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Brenda Abiah Email & Phone Number

Service Manager - Transaction Switching and Payment Processing at Interswitch Group
Location: Lagos State, Nigeria, Nigeria 7 work roles 3 schools
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Current company
Interswitch Group
Role
Service Manager - Transaction Switching and Payment Processing
Location
Lagos State, Nigeria, Nigeria
Company size
1815 employees

Who is Brenda Abiah? Overview

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Quick answer

Brenda Abiah is listed as Service Manager - Transaction Switching and Payment Processing at Interswitch Group, a company with 1815 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Brenda Abiah.

Brenda Abiah previously worked as Service Manager - Acquiring and Agency Banking (Africa) at Interswitch Group and Portfolio Manager, Debt Recovery and Collections at Bfree. Brenda Abiah holds Bachelor Of Science (Bs), Mass Communication/Media Studies from University Of Lagos.

Company email context

Email format at Interswitch Group

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Interswitch Group

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Profile bio

About Brenda Abiah

Brenda Abiah is a Service Manager - Transaction Switching and Payment Processing at Interswitch Group. She possess expertise in business process outsourcing, performance management, customer experience, technical support, analytical skills and 12 more skills.

Listed skills include Business Process Outsourcing, Performance Management, Customer Experience, Technical Support, and 13 others.

Current workplace

Brenda Abiah's current company

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Interswitch Group
Interswitch Group
Service Manager - Transaction Switching and Payment Processing
Lagos, Nigeria
Website
interswitchgroup.com
Employees
1815
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Company profile
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7 roles

Brenda Abiah work experience

A career timeline built from the work history available for this profile.

Service Manager - Transaction Switching And Payment Processing

Interswitch Group

Lagos, Nigeria

Service Manager - Acquiring And Agency Banking (Africa)

Current
Interswitch Group

Nigeria

Sep 2023 - Present

Portfolio Manager, Debt Recovery And Collections

Bfree

Lagos, Nigeria

Mar 2022 - Aug 2023

Territory Sales Manager

Omnibiz Africa

* Onboarding new Retail outlets as well as HORECA on the Omnibiz database * Traveling throughout an assigned territory to train and guide company sales representatives.* Maintaining solid working relationships with customers by ensuring that their needs are met and resolving complaints in a timely manner.* Continually meeting or exceeding sales targets by.

Aug 2020 - Feb 2022

Contact Centre Operations Team Lead

Outcess
  • Team Lead handling Inbound, Outbound and Back-Office operations in the Multichoice and Total Card LOB, with direct reporting to the Contact Center Head.
  • Publishing and maintaining of Reports and Trackers to ensure smooth running of day to day activities in the Team.
  • Mentoring and training of CSRs, as well as providing second level coaching & feedback to agents based on escalations from the Quality Department and ensuring call quality meets clients expectations.
  • Implementation… Show more
  • Implementation and monitoring of projects to ensure constant improvement of agents in the different LOBs through Training Needs Identification & Analysis
  • Conducting monthly reviews on the Team's Productivity with internal stakeholders and business partners.
Sep 2018 - Aug 2020

Customer Service Representative

Outcess

Lagos, Nigeria

  • Member of the Multichoice outbound call centre team.
  • Communicate with customers using telephone and web based tools.
  • Ensure pleasurable customer experience while addressing complaints, FAQ’s and billing issues.
  • Provide effective and timely resolution of a range of customer inquiries.
  • Strive for one-call resolution of customer issues.
  • Strike a positive and cooperative tone with both customers and co-workers.
Nov 2017 - Aug 2018

Production Assistant

Lagos Television
  • Booking studios, production equipment, performance staff and production staff.
  • Liaising with a wide range of people.
  • Organizing meetings and interviews.
  • Preparing and distributing briefing notes and scripts
  • Organizing schedules and contracts
  • Overseeing cues, timings and continuity during recording
Apr 2015 - Aug 2015
Team & coworkers

Colleagues at Interswitch Group

Other employees you can reach at interswitchgroup.com. View company contacts for 1815 employees →

FT Folarin Tolulope Folarin Tolulope Colleague at Interswitch Group Osun State, Nigeria, Nigeria View → OO Olawale Oduola Olawale Oduola Colleague at Interswitch Group Contact Info, United States View → AA Ayomide Akinremi Ayomide Akinremi Colleague at Interswitch Group Lagos State, Nigeria, Nigeria View → TW Thankgod Wisdom Thankgod Wisdom Colleague at Interswitch Group Delta State, Nigeria, Nigeria View → GI Goodness Igboin Goodness Igboin Colleague at Interswitch Group Nigeria, Nigeria View → AO Ahmed Oladele Ahmed Oladele Colleague at Interswitch Group Lagos State, Nigeria, Nigeria View → VU Victor Udodirim Efika Victor Udodirim Efika Colleague at Interswitch Group Port Harcourt, Rivers State, Nigeria, Nigeria View → EO Eniolorunda Oggar Eniolorunda Oggar Colleague at Interswitch Group Nigeria, Nigeria View → BU Bibian Uju Bibian Uju Colleague at Interswitch Group Lagos Island, Lagos State, Nigeria, Nigeria View → OO Oluwamuyiwa Olaleye Oluwamuyiwa Olaleye Colleague at Interswitch Group Nigeria, Nigeria View →
3 education records

Brenda Abiah education

Certified Membership, Management

International Stategic Management Institute

Masters Of Business Administration, Business Administration And Management, General

University Of Lagos
FAQ

Frequently asked questions about Brenda Abiah

Quick answers generated from the profile data available on this page.

What company does Brenda Abiah work for?

Brenda Abiah works for Interswitch Group.

What is Brenda Abiah's role at Interswitch Group?

Brenda Abiah is listed as Service Manager - Transaction Switching and Payment Processing at Interswitch Group.

Where is Brenda Abiah based?

Brenda Abiah is based in Lagos State, Nigeria, Nigeria while working with Interswitch Group.

What companies has Brenda Abiah worked for?

Brenda Abiah has worked for Interswitch Group, Bfree, Omnibiz Africa, Outcess, and Lagos Television.

Who are Brenda Abiah's colleagues at Interswitch Group?

Brenda Abiah's colleagues at Interswitch Group include Folarin Tolulope, Olawale Oduola, Ayomide Akinremi, Thankgod Wisdom, and Goodness Igboin.

How can I contact Brenda Abiah?

You can use AeroLeads to view verified contact signals for Brenda Abiah at Interswitch Group, including work email, phone, and LinkedIn data when available.

What schools did Brenda Abiah attend?

Brenda Abiah holds Bachelor Of Science (Bs), Mass Communication/Media Studies from University Of Lagos.

What skills is Brenda Abiah known for?

Brenda Abiah is listed with skills including Business Process Outsourcing, Performance Management, Customer Experience, Technical Support, Analytical Skills, Corporate Communications, Customer Insight, and Microsoft Excel.

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