Brenda Barratt Email and Phone Number

•Administer and assist with the operations of a 511 room, 500,000 square foot, resort hotel and conference center; front desk, guest services, maintenance, housekeeping, bell & valet, conference operations and services, spa, daycare and parking•Coordinate effective communication and teamwork between Lodging and other divisions within the hotel and resort (accounting, marketing, public safety, group sales, purchasing, central reservations, human resources, mountain operations, retail sales, resort food and beverage, etc.)•Compilation and completion of annual budgets with supporting documentation and forecasts for revenues and expenditures•Actively participate in revenue committee to ensure continued business growth and customer satisfaction•Procurement of competitive bids, from outside sources, for Snowbird Corporation and condominium owners association for needed maintenance and renovation projects•Continual focus on providing the guidance and training necessary for maintaining assets, improving customer service and providing an optimum guest experience•Participation in quarterly condominium Homeowners Association Board meeting providing operational updates to oversight committee on behalf of the management company (Snowbird)

•Directly oversee the daily year-round operations of Rooms Division, (front desk, Cliff Club condos, concierge, maintenance, housekeeping, bell and valet), (175+ employees)•Indirectly administer and assist with the operations of conference services, facilities, banquets, audio visual, Cliff Spa and Camp Snowbird daycare•Assist in the compilation and completion of annual budgets•Direct involvement in renovation projects and scheduled real estate development•Encourage and mentor staff to excel to her/his highest potential

•Assisted in the preparation of new lodging property from late construction through grand opening•Hired, trained, counseled and disciplined staff, up to 20 team members•Assisted in the daily operations of a 150 unit extended stay property•Implemented incentive programs to increase efficiency and teamwork•Developed training manual and orientation program to better educate employees•Developed daily task sheets for employees to improve time efficiency and create a quality job performance

•Responsible for the operations of the Housekeeping and Maintenance departments of a 511 room resort hotel•Hired, trained, counseled and disciplined staff, up to 100 employees•Developed departmental policies and procedures to create continuity of methods, an unbiased work environment, a professional work setting and teamwork•Successfully built highly skilled and efficient supervisory team for housekeeping and maintenance•Annual involvement in developing and analyzing budgetary formulas for labor, operating and guest supplies, repairs and maintenance and linen expenditures•Developed relationships with outside vendors and contractors to ensure quality, continuity in product and value-based pricing •Elevated Cliff Lodge Maintenance quality, accountability and job pride through written job assignments and documentation•Developed and maintained communication, coordinated operations and cohesion between the Housekeeping and Maintenance departments in order to more quickly care for the building and provide prompt service to the guests