Brenda Beavers Email and Phone Number

Manages human resources and directs administrative activities for IT employees. Monitors the staffs' installation and maintenance of IT products/services. Monitors all environmental, security and uninterrupted power systems. Coordinates automated scheduling system activity. Acts as a point of contact for all users of computer operations services. Interviews, hires, directs, trains, evaluates the performance of IT employees. Oversees the evaluation of the unit's internal processes, procedures, and technologies to improve efficiency and ensure quality. Provides expert assistance to customers in planning their IT needs. Schedules preventive maintenance activities required to keep all equipment in good operating condition. Serves as a link between vendors and IT staff by providing information and guidance in acquiring relevant products and services. Works with other IT managers, staff and vendors as needed to provide timely and efficient IT coordination in providing services to meet customers' requests. Directs subordinate supervisors and staff.

Supported account delivery teams during multiple audits on best audit compliance practices as team lead by preparing, clarifying, and guiding corporate audit health checking process for Mainframe and Unix systems, including portable storage, media handling, access control, physical security, service activation, and deactivation, coaching teams on identifying and addressing possible security risks, emphasizing mitigation.

Met all AT&T critical contract SLAs for managed OPS through effective implementation and oversight of common tools, best-in-class processes / practices, project management disciplines, and quality of delivery through aggressive management actions.Reduced batch processing errors by implementing strategic procedures.Decreased processing delays by providing program abend resolution and restart instructions for Production Control Center, and creating resolution repository, ensuring common program abend instructions could be accessed quickly and more efficiently.Provided SME Tier 2 support for Residence Account Maintenance Platform (RAMP) family of systems on AT&T account by implementing cycle milestone definitions, monitoring requirements; identifying root cause, and preventing both online and batch related processing issues

Responsible for administering the operational support of batch and real time processing in a large, multiple site Corporate Control Data Center. Insured application systems were provided a stable environment and managed the restoration scenarios that could recoup or lose in excess of $850,000.00 corporate revenue per hour. First line manager supporting 38 direct report personnel.