Brenda Hernandez Email & Phone Number

Oklahoma City, Oklahoma, United States

Oklahoma City, Oklahoma Area

Oklahoma City, Oklahoma Area

Manage multiple projects for client’s HR benefit setup via electronic data interface through secured file transfer protocol (SFTP). Act as a primary liaison between client and insurance carriers to ensure clarity of goals and create, implement and test EDI files. Monitor, investigate and resolve EDI production issues, review error and exception reports.

Oklahoma City, Oklahoma Area

Established successful customer relationships with distributors by troubleshooting service issues such as, price holds, equipment failures, deviations, demos, order tracking, and order failures. Implemented online forms for Sales Teams in order to streamline manual processes. Developed training guides for Sales Reps for online quote system and marketing.

Oklahoma City, Oklahoma Area

Managed global customers’ accounts receivable, which includes escalation of billing disputes and assistance with invoices to ensure no disconnections occur for the clients’ accounts. Improved communication and efficiency by coordinating weekly conference calls with customers, care centers and account managers. Provided billing support for ongoing billing.

Oklahoma City, Oklahoma Area

Managed multiple large scale concurrent projects for government, education, and medical clients. Acted as advocate on behalf of clients to assist and resolve conflicts between projects and functional areas of the company. Took ownership in expediting building access facilities and Ethernet services which enabled a large healthcare account to meet opening.

Oklahoma City, Oklahoma Area

Performed customer surveys and stewardship reports, leveraging interpersonal and technical skills to establish trust and credibility with customer technical staff. Supported clients as a key liaison with technical staff to resolve voice and data telecommunication issues in an expeditious manner for an overall improved customer success rate. Developed and.

Oklahoma City, Oklahoma Area

Managed the installation of telecom services for large scale customers such as General Electric, Wells Fargo, Mellon Bank and Yellow Roadway. Tracked orders and coordinated with customers, local exchange carriers, provisioning and vendors to ensure implementation occurred on schedule. Developed and implemented action plans, escalated to appropriate levels.

Oklahoma City, Oklahoma Area

Conducted calls from over 500 York distributors concerning questions about their instruction manuals,requiring extensive product knowledge. Processed orders to print facilities and subcontract print vendors while leveraging excellent communications with clients to increase sales base for the company.

Oklahoma City, Oklahoma Area

Developed Operations Manual allowing for improved production timelines. Coordinated national conference calls with Follett’s subcontract vendors to improve overall company goals.Traveled to college print facilities across the country to speak at national conferences on Follett’s products. Conducted on site training with print vendors in other states on.

Oklahoma City, Oklahoma Area

Supervised a staff of 20 employees, increased morale and productivity with monthly development initiatives. Engaged in staff recruitment, interviewing, hiring, training, evaluation and discipline.Established temporary staffing plan during peak seasons which decreased budgetary costs for the department, resulting in an overall savings of 35%. Improved.