Brenda Brown Email & Phone Number

Shaker Heights, Ohio, United States

develops grassroots leadership to contribute to rebuilding the bonds of community and improving the quality of life for neighborhood residents throughout the Greater Cleveland area.

Cleveland/Akron, Ohio Area

Worked in conjunction with the corporate management team to ensure the academy provides developmentally appropriate experiences for all children and families, strives for excellence in the obtainment of recognized state and national accreditation and quality credentials. Engaged in various marketing and recruitment efforts. Managed Ohio Department of Jobs & Family Services voucher and Copay payments. Managed and nurtured necessary community partnership relationships. Encouraged and planned professional development of 15+ staff team. Trained new employees on administrative procedures, company policies and performance standards. Routed correspondence to facilitate timely communication between team members, customers and vendors.Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.Delegated tasks to administrative staff, increasing office productivity and streamlining company operations. Reconciled account files and produced monthly reports to keep Academy Director and Academy President ,Owner informed about academy operations.Managed office activities by maintaining communication between clients, tracking records and filing all documents.Established and updated work schedules to account for changing staff levels and expected workloads.Effectively communicated with different departments, including Academy Director and Academy President ,Owner.Drafted professional business memos, letters and marketing copy to support business objectives and growth.

Cleveland/Akron, Ohio Area

Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultationsProduces information by transcribing dictation, preparing medical reports and summaries, patient histories,FMLA paperwork, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions.Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) standards.Conduct an in person greeting, welcome and orientation to the unit for newly admitted and transferred patients.Round on patients throughout their hospital stay as appropriate.Assist with processing patient admissions, transfers and discharges.Assemble and maintain patient medical records and other documents related to patient care.

East Cleveland, Ohio

Screened calls; managed calendars, made travel, meeting and event arrangements for Library DirectorMaintained and coordinated records for administrative office Created and modified spreadsheets, presentations and other various documents using Microsoft OfficeAccurately compiled and distributed assorted board meeting minutes Trained and supervised multiple student employees each semester.Planned and executed youth programming.Replaced worn labels and barcodes to keep materials in good physical condition. Maintained an inventory of contents for the rare books and archives collections. Reshelved books to maintain a neat and tidy reading area. Monitored the lending of reserved course materials. Developed and enforced circulation policies and procedures. Answered patrons' questions at the circulation desk. Troubleshooted technical problems with library computers and other technology. Answered and managed incoming and outgoing calls while recording accurate messages.

Cleveland/Akron, Ohio Area

Collaborated with cross-functional teams to draft project schedules and plans. Served as the single point of contact for project scheduling and changes. Managed a project budget of $5000. Explained program offerings and requirements to clients and answered related questions. Expanded client service offerings by securing grants and effectively networking. Addressed program and policy issues, developed best practices and improved service delivery. Conducted needs assessments for families with young children. Collaborated with team members to identify and accomplish agency objectives.Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports. Maintained a positive demeanor to facilitate a stable, consistent environment. Fostered reasoning and problem solving through active exploration games and activities.

Cleveland/Akron, Ohio Area

Supported organization President through personal document and travel arrangement management, calendar organization and collateral preparation for meetings.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Created and developed reports and lists. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.Planned all meetings and travel for Volunteer Coordinator. Facilitated on boarding of new employees and volunteers by scheduling and training staff/volunteers in all office systems and databases, policies and procedures Performed administrative clerical tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-departmental use.