Brenda Brustad Email & Phone Number

Greater Minneapolis-St. Paul Area

Prepare responses to requests for proposal, requests for information, and due diligence questionnaires. Maintain quarterly client retention services requests. Complete database updates from institutional clients and prospective clients using Rocket Docs web-based RFP/proposal software.

Minnetonka, Minnesota

Provided quality responses to requests for proposal from companies seeking pre-employment background screening and substance abuse testing services. Developed clear, consistent and accurate content and managed Qvidian knowledge base. • Respond to an average of three to four enterprise and mid-market background screening/drug testing/onboarding RFPs each week often with aggressive and concurrent deadlines delivered in a variety of formats.• Reduce existing database record volume by 25% improving search effectiveness and information usability.• Establish relationships with subject matter experts at all organizational levels, sales and account executives to further improve existing database library and build new content.• Regularly update knowledge base content to reflect evolving regulations and business processes.• Track RFPs through sales process; regularly gather sales input for process and content improvement.• Create consistent response look and feel; maintain responses to NAPBS (National Association of Professional Background Screeners) template questions.

Increased advisor activity and client acquisition results by promoting local marketing programs.* Consulted with internal marketing business partners to design and organize content on the advisor intranet managing timelines and internal resources.* Served as central point of contact to corporate communications representing corporate marketing presence on advisor intranet.* Developed intake process to regularly update the advisor intranet with current marketing messages and tactics.* Eliminated low usage intranet marketing content by 50% over a six month period.

Delivered and maintained up-to-date marketing program advisor intranet information.* Launched several versions of a specialized web site section on advisor intranet that provided valuable sales information and timely marketing tactics to advisors within aggressive eight week timelines.* Improved advisor portal marketing section ensuring users access to most relevant program content.

Completed annual average of 50 large company (3,000-100,000 employees) requests for proposal (RFPs) for institutional 401(k) services. Maintained a 2,000-record RFP response database.* Responded to RFPs and proposals given aggressive and concurrent deadlines resulting in new business clients.* Saved significant cost per response by developing CD-ROM delivery method for including RFP/Proposal ancillary documentation and information.* Increased team efficiencies by developing, documenting and implementing new employee training and content management processes within team.* Improved first draft turnaround time from five to two business days by managing project to migrate all data contained in a Lotus Notes database to a new, RFP-specific software package.* Streamlined workflow process from initial prospect request through client acquisition by participating on a team that developed Lotus Notes workflow database.