Brenda Hanson Email & Phone Number

Chicago, Illinois, United States

Joining Sephora as a Beauty Advisor has been a journey of creativity, expertise, and impeccable customer service. My role revolves around curating personalized beauty experiences, guiding clients towards products that perfectly align with their needs and desires.- Client-Centric Consultations: I excel in understanding and addressing the unique concerns and preferences of each client. Through attentive listening and product knowledge, I offer tailored recommendations that exceed expectations.- Creating Memorable Experiences: At Sephora, we prioritize delivering unparalleled customer experiences. I go above and beyond to ensure every interaction is not just transactional but leaves a lasting impression of satisfaction and delight.- Adherence to Sephora Standards: Committed to upholding the esteemed reputation of Sephora, I consistently meet and surpass company standards and metrics. From product knowledge to service excellence, I embody the essence of Sephora's brand ethos.- Performance Excellence: Over the past six months, my dedication and diligence have translated into tangible results. I successfully secured five credit card applications, showcasing my ability to drive sales while maintaining a customer-first approach.

- Created a campaign targeted towards young adults in the gaming community in Brazil to promote a new credit card.- Designed digital marketing strategy for each social media account, creating new YouTube and Instagram accounts and defining organic and paid efforts according to each project phase.- Leveraged expertise in short-form video content to approach the audience, including establishing partnerships to sponsor game influencers' live streams, strategic tweets, in-app conversion-focused ads, and Google Display ads.- Developed a social media strategy for on YouTube, Twitch, Twitter, Facebook, Google Display, and Instagram channels to create engaging content that resonated with the target audience.- Established metrics to monitor each stage of the consumer journey, including engagement and click-through rates, app downloads, and new customer acquisition.- Conducted secondary research to identify the target audience's preferences regarding digital banks and their relationship with gaming.- Fostered a connection with the target audience by collaborating with Brazilian influencers in the gaming community to promote the bank's new credit card.- Adapted the campaign's language to create a closer relationship between the customer and the bank, making them feel more connected to the bank and its offerings.

Chicago, Illinois, United States

Work and Study Program

São Paulo, Brazil

- Read and interpreted contracts for credit recovery cases in the bank's legal department, analyzing and understanding the contractual terms and conditions, and identifying relevant legal provisions and clauses that could impact the bank's ability to recover debts.- Leveraged interpersonal and negotiation skills to execute processes for debt collection and monitoring, recovering outstanding debt for the bank.- Identified delinquent accounts, coordinating with the bank's customers to negotiate repayment terms, and managing the legal proceedings necessary to recover outstanding debts. - Collaborated with lawyers and administrative staff, ensuring all necessary steps were taken to recover debts and manage legal proceedings. - Wrote memoranda to summarize legal issues and developments and assisted in the maintenance and execution of daily activities, helping to manage legal department operations. - Aided the administrative process and processed, leveraging attention to detail and time management skills and efficiently working under pressure to support the legal department.

São Paulo, Brazil

- Taught English to students of all levels, adapting teaching methods to suit each individual's needs and goals.- Coordinated and instructed students, ranging from small groups to larger classes, fostering a collaborative and engaging learning environment.- Developed and delivered tailored lesson plans and activities designed to improve students' speaking, listening, and writing skills while ensuring the content was relevant and engaging.- Managed multiple schedules and graded assignments, providing feedback and support to help students improve their English language abilities and offering additional tutoring sessions to those with specific needs.- Partnered with other teachers in planning and implementing holiday-themed events, such as St. Patrick's Day and Halloween, and a multicultural fair involving students and teachers representing different countries.

São Paulo, Brazil

- Supported Brazil's Department of the Treasury, analyzing credit recovery cases and procedures, drafting reports and memos for management and legal documents, and coordinating meetings with lawyers and clients.- Maintained daily communication with regional National Treasury attorneys, including phone calls, emails, and in-person meetings, to provide support and updates on case progress and to receive guidance on legal strategies.- Composed memorandums and legal documents, such as initial briefs and pleadings, providing a solid legal foundation for administrative proceedings related to debt recovery between large corporations and the state government. - Leveraged expertise in taxation, taxes, and administrative processes, relevant laws and regulations, and the legal framework of tax disputes and debt recovery to support the National Treasury's initiatives.- Monitored the progress of legal cases, keeping meticulous records of deadlines, submissions, and court decisions, reporting to the management on essential developments in cases, and providing suggestions for legal strategies.