Brenda Carter Email and Phone Number
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CREATING POSITIVE EXPERIENCES THAT BUILD LOYALTYIn my role as a respected and authentic leader in customer care strategy & delivery, I am known for my ability to: BUILD A RESPECT-FOCUSED CULTURE THAT MOTIVATES PEOPLE & TEAMS ♦ Create and sustain an environment that empowers people to be their best, inspires a desire to raise the bar, and promotes fun along the way♦ Cultivate an inclusive culture built on trust and respect for self and others and where divergent thinking and creative ideation and problem solving is encouraged and appreciated♦ Build strong and lasting relationships based on authentic leadership and a genuine desire to see others succeedFOSTER ENGAGEMENT & POSITIVE EXPERIENCES FROM THE INSIDE OUT♦ Employees who feel valued, respected and engaged leads to rewarding and memorable customer experiences ♦ Exceptional customer care is easier to deliver when are employees are informed and clear on the vision of the organization, the strategy that drives it, and their responsibility in reaching it ♦ Deliver clear, frequent and consistent communications and listen carefully to the concerns and needs of others. This will ensure everyone has a voice and is heard and goals are understood.DELIVER CUSTOMER CARE EXCELLENCE ♦ Infuse positive energy and an “anything’s possible” mindset in creating customer experiences that matter – this leads to going beyond “what we’ve always done” to thinking differently about resolving issues and reaching goals.♦ Elevate the customer excellence to a level that it becomes systemic and touches (driven by / embraced) every function of the organization, when possible. Customer care excellence is achieved when it is “baked” into the organization.
Peli Biothermal
View- Website:
- pelibiothermal.com
- Employees:
- 71
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Customer Service And Sales Support ManagerPeli Biothermal Sep 2022 - PresentGreater Minneapolis-St. Paul AreaGlobal leader in cold chain packaging solutions
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General ManagerAsmodee Usa Distribution Mar 2021 - Dec 2021Greater Minneapolis-St. Paul Area -
Project ManagerAsmodee Usa Distribution Mar 2020 - Mar 2021Minneapolis, Minnesota, United States
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Account ManagerCokem International Apr 2019 - Mar 2020Shakopee, Minnesota, United States -
Director, Operations AdministrationCokem International Jun 2015 - Apr 2019Greater Minneapolis-St. Paul AreaIndustry leader in distribution, 3PL and fulfillment
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ConsultantThe Carter Group, Llc Dec 2014 - Jun 2015Greater Minneapolis-St. Paul AreaTRANSFORMING BUSINESS THROUGH EXCEPTIONAL CUSTOMER SERVICEBrenda Carter, CEO of The Carter Group, has more than 20 years of accomplishments as a leader creating customer-focused organizations. She is a respected consultant who leads businesses through assessment, planning and implementation of best customer service practices. THE CARTER GROUP – Customer Service Consulting & StrategyAre you a business owner or leader who believes customer service can make or break your business? Do you have a customer service issue and not sure how to fix it? The Carter Group can help you:♦ Conduct internal and external assessments to understand the true experience of working with your organization from the perspective of your customers and the market, including: quality, sales effectiveness, shipping and delivery, pricing, customer support, and marketing to develop a baseline for measuring future performance improvement ♦ Create and execute best practice planning, process and staffing to deliver customer service excellence. Recommendation and plan for improvement that may include: Develop Key Performance Indicators (KPI’s) Staff and / or team change Process change Systems change (phone, computer, ERP, CRM) Operational or Organizational Change
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Director Of Customer CareElkay Jun 2014 - Oct 2014Greater Minneapolis-St. Paul Area• Responsible for multi-site 80+ staff supporting $650 million plumbing, cabinet and food service divisions• Implemented metrics to effectively track key measures to customer satisfaction• Worked with cross functional leaders to improve processes to drive customer satisfaction• Developed multi-facet strategy to improve customer care performance (CRM, ERP, Structure, Resources)• Utilizing “strategic fun”, transitioned call centers from silo efforts to one company recognized team -
Director Of Customer CareNilfisk-Advance Apr 2006 - Apr 2014Greater Minneapolis-St. Paul AreaDynamic leader responsible for 50+ employees providing exceptional customer care to U.S. customers. -
OwnerCurves Mar 2004 - Mar 2006Greater Minneapolis-St. Paul AreaLLC specializing in fitness franchising -
Senior Project Manager SupervisorZomax Jan 1997 - Jan 2004Greater Minneapolis-St. Paul Area* Successfully managed diverse customer base ranging from multi-national corporations to independent businesses.* Instrumental in developing organizational structures for department, associated responsibilities and pay scales.* Worked with major big box retailers to implement EDI and fulfillment processing. -
Customer Service ManagerBenchmark Media Jan 1994 - Jan 1997Greater Minneapolis-St. Paul Area
Brenda Carter Skills
Brenda Carter Education Details
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Coach Training AllianceLife And Career Coaching -
Business Management -
Supply Chain Management -
Business Management
Frequently Asked Questions about Brenda Carter
What company does Brenda Carter work for?
Brenda Carter works for Peli Biothermal
What is Brenda Carter's role at the current company?
Brenda Carter's current role is Customer Service and Sales Support Manager, Peli BioThermal.
What is Brenda Carter's email address?
Brenda Carter's email address is br****@****nce.com
What is Brenda Carter's direct phone number?
Brenda Carter's direct phone number is +161220*****
What schools did Brenda Carter attend?
Brenda Carter attended Coach Training Alliance, Augsburg College, Imd (International Institute For Management Development) - Business Programs, Imd (International Institute For Management Development) - Business Programs.
What are some of Brenda Carter's interests?
Brenda Carter has interest in Customer Experience, Disney, Technology, Global Manufacturing, Employee Engagement, Creating Brand Emotion, Yahoo, Customer Care, Salo, Magic Moments.
What skills is Brenda Carter known for?
Brenda Carter has skills like Leadership, Cross Functional Team Leadership, Process Improvement, Customer Satisfaction, Management, Team Building, Account Management, Strategy, Crm, Operations Management, Customer Service, Strategic Planning.
Who are Brenda Carter's colleagues?
Brenda Carter's colleagues are Feliks Kochan, Arlo Skerbitz, Jordan Remme, Katie Eberle, Simon D, Bethany Duckworth, Matt Carroll.
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