Customer Service And Sales Support Manager
CurrentGlobal leader in cold chain packaging solutions
Sep 2022 - Present
AeroLeads people directory · profile
Brenda Carter Email & Phone Number
Customer Service and Sales Support Manager, Peli BioThermal
at
Peli BioThermal
1 work email found
@nilfisk-advance.com
7 phones found area 612, 763, 386, and 952
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service and Sales Support Manager, Peli BioThermal
Location
Minneapolis, Minnesota, United States
Company size
Who is Brenda Carter? Overview
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Quick answer
Brenda Carter is listed as Customer Service and Sales Support Manager, Peli BioThermal at Peli BioThermal, a with 71 employees, based in Minneapolis, Minnesota, United States. AeroLeads shows a work email signal at nilfisk-advance.com, phone signal with area code 612, 763, 386, 952, and a matched LinkedIn profile for Brenda Carter.
Brenda Carter previously worked as Customer Service and Sales Support Manager at Peli Biothermal and General Manager at Asmodee Usa Distribution. Brenda Carter holds Life And Career Coaching from Coach Training Alliance.
Company email context
Email format at Peli BioThermal
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{first}.{last}@nilfisk-advance.com
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AeroLeads found 1 current-domain work email signal for Brenda Carter. Compare company email patterns before reaching out.
Profile bio
About Brenda Carter
CREATING POSITIVE EXPERIENCES THAT BUILD LOYALTYIn my role as a respected and authentic leader in customer care strategy & delivery, I am known for my ability to: BUILD A RESPECT-FOCUSED CULTURE THAT MOTIVATES PEOPLE & TEAMS ♦ Create and sustain an environment that empowers people to be their best, inspires a desire to raise the bar, and promotes fun along the way♦ Cultivate an inclusive culture built on trust and respect for self and others and where divergent thinking and creative ideation and problem solving is encouraged and appreciated♦ Build strong and lasting relationships based on authentic leadership and a genuine desire to see others succeedFOSTER ENGAGEMENT & POSITIVE EXPERIENCES FROM THE INSIDE OUT♦ Employees who feel valued, respected and engaged leads to rewarding and memorable customer experiences ♦ Exceptional customer care is easier to deliver when are employees are informed and clear on the vision of the organization, the strategy that drives it, and their responsibility in reaching it ♦ Deliver clear, frequent and consistent communications and listen carefully to the concerns and needs of others. This will ensure everyone has a voice and is heard and goals are understood.DELIVER CUSTOMER CARE EXCELLENCE ♦ Infuse positive energy and an “anything’s possible” mindset in creating customer experiences that matter – this leads to going beyond “what we’ve always done” to thinking differently about resolving issues and reaching goals.♦ Elevate the customer excellence to a level that it becomes systemic and touches (driven by / embraced) every function of the organization, when possible. Customer care excellence is achieved when it is “baked” into the organization.
Listed skills include Leadership, Cross Functional Team Leadership, Process Improvement, Customer Satisfaction, and 46 others.
Current workplace
Brenda Carter's current company
Company context helps verify the profile and gives searchers a useful next step.
Peli Biothermal
11 roles
Brenda Carter work experience
A career timeline built from the work history available for this profile.
General Manager
Mar 2021 - Dec 2021
Project Manager
Mar 2020 - Mar 2021
Account Manager
Apr 2019 - Mar 2020
Director, Operations Administration
Industry leader in distribution, 3PL and fulfillment
Jun 2015 - Apr 2019
Consultant
The Carter Group, Llc
TRANSFORMING BUSINESS THROUGH EXCEPTIONAL CUSTOMER SERVICEBrenda Carter, CEO of The Carter Group, has more than 20 years of accomplishments as a leader creating customer-focused organizations. She is a respected consultant who leads businesses through assessment, planning and implementation of best customer service practices. THE CARTER GROUP – Customer Service Consulting & StrategyAre you a business owner or leader who believes customer service can make or break your business? Do you have a customer service issue and not sure how to fix it? The Carter Group can help you:♦ Conduct internal and external assessments to understand the true experience of working with your organization from the perspective of your customers and the market, including: quality, sales effectiveness, shipping and delivery, pricing, customer support, and marketing to develop a baseline for measuring future performance improvement ♦ Create and execute best practice planning, process and staffing to deliver customer service excellence. Recommendation and plan for improvement that may include: Develop Key Performance Indicators (KPI’s) Staff and / or team change Process change Systems change (phone, computer, ERP, CRM) Operational or Organizational Change
Dec 2014 - Jun 2015
Director Of Customer Care
• Responsible for multi-site 80+ staff supporting $650 million plumbing, cabinet and food service divisions• Implemented metrics to effectively track key measures to customer satisfaction• Worked with cross functional leaders to improve processes to drive customer satisfaction• Developed multi-facet strategy to improve customer care performance (CRM, ERP, Structure, Resources)• Utilizing “strategic fun”, transitioned call centers from silo efforts to one company recognized team
Jun 2014 - Oct 2014
Director Of Customer Care
Dynamic leader responsible for 50+ employees providing exceptional customer care to U.S. customers.
Apr 2006 - Apr 2014
Mar 2004 - Mar 2006
Senior Project Manager Supervisor
* Successfully managed diverse customer base ranging from multi-national corporations to independent businesses.* Instrumental in developing organizational structures for department, associated responsibilities and pay scales.* Worked with major big box retailers to implement EDI and fulfillment processing.
Jan 1997 - Jan 2004
Customer Service Manager
Benchmark Media
Jan 1994 - Jan 1997
Team & coworkers
Colleagues at Peli BioThermal
Other employees you can reach at pelibiothermal.com. View company contacts for 71 employees →
AG
Adam Gibson
Colleague at Peli BiothermalMilton Keynes, England, United Kingdom
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AB
Andrew Brandner
Colleague at Peli BiothermalMinneapolis, Minnesota, United States
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JJ
John Jones
Colleague at Peli BiothermalAlbuquerque, New Mexico, United States
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DS
Denisa Suciu
Colleague at Peli BiothermalCentral Bedfordshire, England, United Kingdom
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TL
Thomas Lyon
Colleague at Peli BiothermalKnebworth, England, United Kingdom
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CA
Carlos Atencio
Colleague at Peli BiothermalAlbuquerque, New Mexico, United States
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FF
Felix Fiske
Colleague at Peli BiothermalCranfield, England, United Kingdom
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AB
Anca Balasa
Colleague at Peli BiothermalLuton, England, United Kingdom
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CB
Chris Bush
Colleague at Peli BiothermalBuckingham, England, United Kingdom
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CL
Curtis L. Smith
Colleague at Peli BiothermalGreater Minneapolis-St. Paul Area, United States
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Adam Gibson
Colleague at Peli BiothermalMilton Keynes, England, United Kingdom
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AB
Andrew Brandner
Colleague at Peli BiothermalMinneapolis, Minnesota, United States
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JJ
John Jones
Colleague at Peli BiothermalAlbuquerque, New Mexico, United States
View →
DS
Denisa Suciu
Colleague at Peli BiothermalCentral Bedfordshire, England, United Kingdom
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TL
Thomas Lyon
Colleague at Peli BiothermalKnebworth, England, United Kingdom
View →
CA
Carlos Atencio
Colleague at Peli BiothermalAlbuquerque, New Mexico, United States
View →
FF
Felix Fiske
Colleague at Peli BiothermalCranfield, England, United Kingdom
View →
AB
Anca Balasa
Colleague at Peli BiothermalLuton, England, United Kingdom
View →
CB
Chris Bush
Colleague at Peli BiothermalBuckingham, England, United Kingdom
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CL
Curtis L. Smith
Colleague at Peli BiothermalGreater Minneapolis-St. Paul Area, United States
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4 education records
Brenda Carter education
Life And Career Coaching
Coach Training Alliance
Bachelor'S Degree, Business Management
Supply Chain Management
Business Management
FAQ
Frequently asked questions about Brenda Carter
Quick answers generated from the profile data available on this page.
What company does Brenda Carter work for?
Brenda Carter works for Peli BioThermal.
What is Brenda Carter's role at Peli BioThermal?
Brenda Carter is listed as Customer Service and Sales Support Manager, Peli BioThermal at Peli BioThermal.
What is Brenda Carter's email address?
AeroLeads has found 1 work email signal at @nilfisk-advance.com for Brenda Carter at Peli BioThermal.
What is Brenda Carter's phone number?
AeroLeads has found 7 phone signal(s) with area code 612, 763, 386, 952 for Brenda Carter at Peli BioThermal.
Where is Brenda Carter based?
Brenda Carter is based in Minneapolis, Minnesota, United States while working with Peli BioThermal.
What companies has Brenda Carter worked for?
Brenda Carter has worked for Peli Biothermal, Asmodee Usa Distribution, Cokem International, The Carter Group, Llc, and Elkay.
Who are Brenda Carter's colleagues at Peli BioThermal?
Brenda Carter's colleagues at Peli BioThermal include Adam Gibson, Andrew Brandner, John Jones, Denisa Suciu, and Thomas Lyon.
How can I contact Brenda Carter?
You can use AeroLeads to view verified contact signals for Brenda Carter at Peli BioThermal, including work email, phone, and LinkedIn data when available.
What schools did Brenda Carter attend?
Brenda Carter holds Life And Career Coaching from Coach Training Alliance.
What skills is Brenda Carter known for?
Brenda Carter is listed with skills including Leadership, Cross Functional Team Leadership, Process Improvement, Customer Satisfaction, Management, Team Building, Account Management, and Strategy.
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