Brenda Baptiste Email & Phone Number

Boston, MA, US

Needham, Massachusetts, United States

Boston, Massachusetts, United States

Perform clerical duties and many more.

Boston, Massachusetts

Needham

Follow all cash handling/banking procedures as per standard operating proceduresDiscreetly handle confidential guest informationCoordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessaryRun daily reports and check for accuracyComplete assigned cashier and closing reportsComplete end of day activities.

Needham, MA

Process guest check-in; confirm reservations, assign room and activate room keyAssign room to guest request and preference whenever possibleProvide all guests with overview of hotel and amenitiesProcess all payments types e.g. charges, cash, checks, debit or credit cardsComplete assigned cashier and closing reportsComplete end of day activities including.

Framingham

Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction.

Brockton, MA

Make and confirm reservationsProcess guest check-in; confirm reservations, assign room and activate room keyAnswer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)Assign room to guest request and preference whenever possibleProvide all guests with overview of hotel and amenitiesProcess.

Brockton And Surrounding areas.

Inventory control. Sell incentives. Cashiering. Beauty product knowledge.