Brenda Baptiste Email & Phone Number

Boston, Ma, Us

Needham, Massachusetts, United States

Boston, Massachusetts, United States

Perform clerical duties and many more.

Boston, Massachusetts

Needham

Follow all cash handling/banking procedures as per standard operating proceduresDiscreetly handle confidential guest informationCoordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessaryRun daily reports and check for accuracyComplete assigned cashier and closing reportsComplete end of day activities including posting charges to accounts, run night audit back-up, and roll the dateComplete shift checklistBalance and drop receipts according to prescribed accounting proceduresEmail daily reports as directed.

Needham, Ma

Process guest check-in; confirm reservations, assign room and activate room keyAssign room to guest request and preference whenever possibleProvide all guests with overview of hotel and amenitiesProcess all payments types e.g. charges, cash, checks, debit or credit cardsComplete assigned cashier and closing reportsComplete end of day activities including posting charges to accounts, run night audit back-up.Balance and drop receipts according to prescribed accounting procedures

Framingham

Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.Effectively trains guest service agents on proper front desk procedures.Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.Prepare weekly schedules for front office staff.Address performance deficiencies of front office staff through coaching and disciplinary actions.Complete performance evaluations for front office staff timely.May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.Ensures guest service agents are in compliance with clean, neat uniforms and name badges. Required reports are timely and of a quality that can be shared with corporate. Is proficient at managing inventory in the property management system. Frequently meets with and reviews work generated by the night auditor. Maintains regular attendance and is consistently on time.Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

Brockton, Ma

Make and confirm reservationsProcess guest check-in; confirm reservations, assign room and activate room keyAnswer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)Assign room to guest request and preference whenever possibleProvide all guests with overview of hotel and amenitiesProcess all payments types e.g. charges, cash, checks, debit or credit cardsProcess all check-outs

Brockton And Surrounding Areas.

Inventory control. Sell incentives. Cashiering. Beauty product knowledge.