Strengthened the link between Departmental goals and the Division's goals to ensure financial integrity, low/stable rates, increase accounts receivables, minimize bad debt.write-offs and adhere to laws and regulations. . I plan, organize, direct and control activities of 10 supervisors (175 employees) in Collections, Credit, and Cashiering. Oversaw Meter Reading and Customer Accounting/Billing at 99.9% accuracy during tenure; * Develop, manage and monitor collection strategy across the account life cycle to increase receivables.* Oversee account adjustments, delinquent account processing, bankruptcies & related activities.* Propose & implement projects to maximize efficiencies & savings worth millions in R.O.I. * Excel at interfacing cross-functionally to streamline processes & attain organizational goals MLGW Internal Auditor (1998).Plan and direct independent risk-based audits and assessments of financial, regulatory and policy compliance consistent with recognized auditing standards; Assess the adequacy of internal controls; Dicument timely reports and operational recommendations to enhance controls, increase efficiency, and mitigate risk. Conduct peer reviews to assist co-workers in maintaining complete and accurate work papers.Selected to work on the design of new Customer Information System (CIS Banner) toensure proper IT audit controls; First auditor to earn Certified Internal Auditor (CIA)Designation

Pivotal role in growing corporation from $300K service business to a multi-million dollar operation; Oversee Costing, Accounting/GL, Budgeting, Cash Mgmt & Finance to meet corporate goals; Responsible for Financial Reports including Analysis and Interpretation,Developed winning business plan to finance new business segment;

Provide instruction in the Division of Business – Accounting and Introduction to Business courses; Educate undergraduates to think critically and grow spiritually through active learning and participation.

Direct and perform multiple audits simultaneously on corporations, partnerships and government entities within time frame; Assist with the development of annual audit plan. Conduct Audits to ascertain compliance with policies, laws, regulations; Promoted to cross-train in Sales/Inheritance/Franchise-Excise Taxes, 1991; Consistently earned top performance ratings.