An accomplished and results-driven business leader whose expertise is to focus on the primary asset of any company, which is its people. SUMMARY OF ACCOMPLISHMENTS • Strategy Development and Implementation: Created DEI foundational courses for new hire onboarding that served over 750 employees. • Training and Mentoring: Trained and mentored direct report team members, leading to 100% promotions to leadership positions with 25% salary increases on average for each. • Learning and Development: Designed, developed and implemented a comprehensive Culture and Inclusion Workshop, including curricula, support materials and facilitation process. • Recognition and Awards: Received multiple awards for outstanding facilitation of monthly workshop for Enterprise employees, teams and Executive Counsels, reaching over 500 employees. • Cross-Functional Collaboration: Collaborated with cross functional teams to ensure that diversity, equity and inclusion were embedded in all areas of the employee experience, supporting effective planning, communication and facilitation of all learning and development offerings. AREAS OF EXPERTISE • Conflict Resolution: Skilled in addressing and resolving complex customer issues and complaints with effective problem-solving techniques. • Communication Skills: Excellent verbal and written communication abilities, with a strong focus on active listening and clear, empathetic responses. • Team Leadership and Training: Capable of training, mentoring, and leading teams to improve • Coaching: Ability to bring a combination of business acumen, coaching expertise and passion for culture-focused learning to facilitate inclusive practices. • Data Analysis: Ability to analyze customer feedback and to provide actionable • insights and drive improvements. RELEVANT EXPERT SKILLS • Communication: High skilled in delivering clear, empathetic and persuasive communication, both verbally and written. • Advanced Problem-Solving: Expert in resolving complex customer issues and complaints with innovative solutions and effective conflict resolution strategies. • Facilitation: Established leader in facilitation and public speaking for multiple business units. • Team Leadership: Proven ability to lead, train and motivate DEI and Leadership teams to achieve high performance and maintain service excellence.