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@conversica.com
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Brenda Edlund is listed as Customer Success Manager at Conversica, a company with 252 employees, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at conversica.com and a matched LinkedIn profile for Brenda Edlund.
Brenda Edlund previously worked as Relationship Specialist II at Adp and Client Relations Manager at Adp. Brenda Edlund holds Master Of Business Administration - Mba, Organizational Effectiveness from Marylhurst University.
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AeroLeads found 1 current-domain work email signal for Brenda Edlund. Compare company email patterns before reaching out.
As a motivated and goal driven professional, I have experience in client retention activities including price negotiations, service issue resolution, and quality survey reviews. I have strong organizational and multi-tasking skills and am accustomed to working in a fast-paced, demanding environment. I am able to effectively communicate with managers, clients, and teammates.
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* Responsible for driving customer growth, advocacy, adoption and success across the Mid-Market segment.* Manage client issues, negotiate contract renewals and project manage customer issues through resolution.* Increase customer retention and expansion rates by conducting high quality QBRs and EBRs.* Augmenting workforces with the use of artificial.
*Responsible for assisting in the coordination of retention activities in the West Region.*Work closely with clients, Leadership Team and teammates to maximize retention goals.*Effectively negotiate pricing issues by balancing the needs of the client with the business objectives of the region creating "win-win" solutions.*Improved quality survey results by.
*Maximized business retention by implementing and coordinating all regional activities surrounding "at risk" clients.*Provided a single point of contact for escalation and resolution of pricing and service issues.*Successfully negotiated pricing, resolved escalated service issues, and enhanced relationships with clients while increasing overall business.
*Managed and led a Client Service Team of 12 associates whose main function was to answer incoming calls and resolve client issues within standard guidelines.*Achieved regional service level goals of answering 80% of incoming calls within 20 seconds with an abandon rate of less than 4% by leading 1-on-1 meetings, identifying training opportunities, and.
Other employees you can reach at conversica.com. View company contacts for 252 employees →
Rafael Zamora
Colleague at Conversica
San Francisco Bay Area, United States, United States
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CM
Chris Mudrovich
Colleague at Conversica
Seattle, Washington, United States, United States
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JC
Justin Campbell
Colleague at Conversica
New York, New York, United States, United States
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QL
Queena L.
Colleague at Conversica
Tucson, Arizona, United States, United States
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SS
Stephanie Sillanpa
Colleague at Conversica
Layton, Utah, United States, United States
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AB
Adam Beebe
Colleague at Conversica
Charleston County, South Carolina, United States, United States
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WB
Will Beeler
Colleague at Conversica
Seattle, Washington, United States, United States
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EA
Elizabeth Adams
Colleague at Conversica
Kansas City Metropolitan Area, United States
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LG
Libbey Gollhofer Brown
Colleague at Conversica
Seattle, Washington, United States, United States
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AD
Andres Du
Colleague at Conversica
Bogota, D.C., Capital District, Colombia, Colombia
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Quick answers generated from the profile data available on this page.
Brenda Edlund works for Conversica.
Brenda Edlund is listed as Customer Success Manager at Conversica.
AeroLeads has found 1 work email signal at @conversica.com for Brenda Edlund at Conversica.
Brenda Edlund is based in Greater Seattle Area, United States, United States while working with Conversica.
Brenda Edlund has worked for Conversica and Adp.
Brenda Edlund's colleagues at Conversica include Rafael Zamora, Chris Mudrovich, Justin Campbell, Queena L., and Stephanie Sillanpa.
You can use AeroLeads to view verified contact signals for Brenda Edlund at Conversica, including work email, phone, and LinkedIn data when available.
Brenda Edlund holds Master Of Business Administration - Mba, Organizational Effectiveness from Marylhurst University.
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