Brenda Eldridge, M.S. Email & Phone Number

Reno, Nevada, United States

• Supervise a team of five IT professionals, driving productivity and system reliability while developing UNRF's Data Warehouse, integrating data from systems like Workday, PeopleSoft, and Blackbaud.
• Implement Tableau-based interactive dashboards and data visualization tools to streamline data access and enhance decision-making processes.
• Serve as Database Administrator, expertly managing SQL and Oracle databases, and lead business process automation to increase transaction efficiency by 22%.
• Manage end-to-end procurement processes for hardware and software, ensuring compliance with accessibility standards (VPATs, EEAAPs, WCAG-2.0).
• Administer both on-premise and cloud-based applications, maintaining robust and scalable IT infrastructure.
• Direct IT strategies across departments, leveraging technology for functions such as donor management, accounting, and event planning; explore machine learning with Python to enhance data analytics and predictions for.

Reno, Nevada, United States

• Led two IT professionals, streamlining operations and system management across UNRF; acted as a liaison between UNRF and the Office of Information Technology, strengthening IT infrastructure.
• Maintained high system reliability and performance by overseeing daily operations of computer and application systems.
• Developed customized solutions to address the specific needs of campus divisions and external stakeholders.
• Boosted fundraising efforts by collaborating with UNRF to leverage data effectively, enhancing campaign coordination and analysis.
• Informed strategic decision-making by advising on IT capabilities, assessing project feasibility, and ensuring data relevance; effectively managed IT budgets, planning expenditures for hardware, software, maintenance.
• Directed UNRF's technology strategy, overseeing planning and execution to align with organizational goals.

Reno, Nevada, United States

• Ensured operational efficiency by managing computer and application systems within the UNRF division.
• Developed enterprise reporting solutions, integrating data from Blackbaud, HR, Financial, and Student Information Systems using Crystal Reports and SQL Server Analysis Services to fulfil executive management needs.
• Created and implemented custom applications, such as an Applicant Tracking System and a Student Scholarship Application, consolidating diverse data sources to streamline user operations and decrease staff hours by over.
• Partnered with the user community to devise custom reports and automate workflows, leading to a substantial reduction in data entry time and errors through the automation of gift processing and event registration.

Reno, Nevada, United States

• Managed and optimized third-party vendor applications, handling installation, configuration, customization, and troubleshooting.
• Designed and developed custom application code to integrate third-party applications using SQL, VB, and VBScript.
• Administered SQL Server, performing database programming and maintenance tasks.
• Created DTS packages for streamlined data import and integration processes.
• Developed user-specific ad-hoc reports using Crystal Reports, Access, and Excel to fulfill various business requirements.
• Coordinated and executed application conversions, ensuring seamless integration and functionality across all vendor applications.

Reno, Nevada, United States

• Led the development and implementation of a company-wide intranet, aligning with departmental needs to enhance collaboration and information access.
• Redesigned the online work order system to automate email updates and status reports, improving communication and efficiency within IT operations.
• Customized the call accounting system to generate detailed analytical reports for management, aiding in strategic decision-making.
• Developed billing reports from the call accounting system, ensuring accurate billing of departmental long-distance charges.
• Created an online ad hoc reporting interface that enabled management to access detailed summaries of call data for performance analysis.
• Implemented vectoring of inbound calls using scripts to streamline call routing processes in call center operations.

Reno, Nevada, United States

• Delivered IT support to over 450 users, addressing software, hardware, and peripheral issues.
• Managed network administration tasks, including user account setup, email configuration, and file permissions.
• Developed a departmental asset management database using Access 2000 to streamline asset tracking.
• Programmed Definity G3I telephone switch, configuring call centre stations, user extensions, and voicemail setups.
• Configured and deployed new workstations, ensuring seamless integration into existing network environments.
• Automated IT workflows, including work orders and network access requests, enhancing process efficiency.

Reno, Nevada, United States

• Led installation projects for the Reno ROSC, upgrading store connectivity from 56kb point-to-point to frame relay and ATM, and installing networking hardware.
• Administered NT domain, developing security policies, managing server backups/restorations, file systems, software installations, and licensing.
• Oversaw training for ROSC associates, managed training budgets, developed curriculums, and led training sessions; supervised Support/Analyst LAN team and PC Administrators.

Reno, Nevada, United States

• Managed installation, troubleshooting, and maintenance of data centre equipment, including CISCO routers, switches, and EMC storage systems.
• Led projects to convert InfoSys database to MS Project 98, execute server installations, and deploy new EMC DASD 5700 systems.
• Served as Acting PC Administrator for LAN, overseeing upgrades from NT 3.51 to NT 4.0 across servers and workstations.

Reno, Nevada, United States

• Automated MLS form inputs and outbound dialing as a Licensed Real Estate Agent, enhancing operational efficiency.
• Designed and installed network infrastructures for small offices, optimizing connectivity and performance.
• Developed custom reports to meet specific business requirements and support decision-making processes.

Reno, Nevada, United States

• Supervised CST staff, registration workers, and clerical staff, overseeing 10-15 employees.
• Analyzed and assessed new software enhancements for operational efficiency.
• Coordinated software implementations across financial aid and controller offices.
• Developed and executed testing plans, office procedures, and training materials for software upgrades.
• Produced reports addressing both internal and external organizational requirements.
• Designed security protocols to safeguard data integrity across systems.

Reno, Nevada, United States

• Analyzed software and design implementations for optimization.
• Created user reports in multiple languages to support diverse user needs.
• Delivered hotline support for end users, addressing inquiries and distributing training materials.
• Managed clerical staff and seasonal employees, overseeing daily operations.

Reno, Nevada, United States

• Maintained master course files in collaboration with Directors.
• Trained staff on new software and developed office procedures.
• Prepared and managed production schedules.

Master Of Science In Information Systems

Bachelor'S Degree, Cis