Brenda Gonzalez Email & Phone Number

Hacienda Heights, Ca, Us

Orange County, California, United States

- Research and review information to determine validity of insurance claims - Provide quality customer service to injured workers, insureds and medical providers - Analyze evidence to timely determine liability - Negotiate settlements to prevent further exposure of litigation and discovery costs.

- Managed 200+ Indemnity files across various accounts - Prepared reports on investigation, settlements and cost-analysis of claims - Negotiated settlements with all parties in cost effective manner

Long Beach

- Manage 140 + Senior Indemnity files, as well as half of the Medical Only caseload- Facilitate injured workers’ understanding of their injury, medical treatment and all claims processes - Analyze financial exposure of all claims to facilitate cost effective settlements - Negotiate settlements with claimants and attorneys, ensured all legal documents were filed properly and timely

Pasadena

- Managed and prioritize a caseload of over 160 claims while maintaining consistent deadlines.- Demonstrated strong interpersonal skills via consistent contact with claimants, defendants and legal medical professionals- Analyzed an array of evidence, relevant laws, statutes, and medical documentation to determine the validity of each claim.- Organized, authorized, and processed claims payments for expected medical treatment costs- Calculated and distributed benefits according to California Worker’s Compensation Statutory guidelines

Greater Los Angeles Area

ο Evaluated and identified talent within the Latino Media Market by researching emerging writers, actors, and producers within the film industryο Collaborated in the production of film screenings and logistics of eventsο Demonstrated strong research skills by efficiently utilizing Microsoft Word, Excel, Google Docs, and social media

Greater Los Angeles Area

• Collaborated in the hiring process of new employees including the screening of applicants, interviews, and training of new hires• Recipient of UCLA’s Hats off Award for demonstrating strong work ethic and exceeding customer satisfaction • Responsible for closing the establishment and adhering to procedures, while mentoring recent hires • Collaborated with other departments to ensure quality service and satisfaction for customers

Greater Los Angeles Area

• Supervised and trained fellow employees in various departments on food standards and regulations• Increased transaction rate which resulted in higher revenue while exceeding customer satisfaction• Responsible for working simultaneously between three different ASUCLA restaurants on South Campus while successfully abiding by its different policies and procedures

Puente Hills

• Recipient of Employee of the Month Award for taking a lead role within the organization and going beyond expectations • Collaborated in the screening, interviewing, and on-boarding process for new hires• Promoted to supervise and train employees in different roles within the company• Introduced a new process to fellow employees that resulted in a more efficient work flow • Accelerated transaction rates, exceeding 300+ transactions within peak hours

Bachelor'S Degree, Sociology And Gender Studies

Associate'S Degree, Psychology,Social And Behavioral Sciences, And Humanities

Activities and Societies: C.L.A.V.E. Club President