State of Vermont, Agency of Digital Services (ADS) project-based services provided to the Agency of Human Services (AHS), Dept. of Vermont Health Access (DVHA) Medicaid Management Information System (MMIS) Program.AHS DVHA MMIS projects:* Medicaid Enterprise System (MES) Data Warehouse & Analytics Solution* COVID-19 Diagnostic Coverage for Uninsured PopulationsAHS DAIL DDSD community-based services project: * https://dail.vermont.gov/vtdigger-dds-restructure* State-based payment reform initiatives to overhaul the management and delivery of community-based services to 3,000+ Vermonters with developmental disabilities. The reforms will change who manages cases, client needs assessments, and State-paid rates for care.* Worked alongside the Dept. of Disabilities, Aging and Independent Living (DAIL), Developmental Disabilities Services Division (DDSD) to: a) create transparent and accountable solutions for tracking payments to the State’s independent nonprofit designated agencies (DAs) and specialized services agencies (SSAs), b) align payments with DA and SSA service delivery per client, c) close information gaps for improved program monitoring and client outcomes, and to d) comply with the federal Centers for Medicare and Medicaid Services (CMS) rule requiring conflict-free case management (i.e., prevent potential conflicts of interest by separating entities that provide service coordination from entities that provide service delivery). * Parallel DDSD work streams included creation of standardized processes for client needs assessment and rate setting.

Strategic Planning for Start-Up Initiatives:* Led business model and strategy refinement discussions with business owner for multiple start-up initiatives.* Created a Business Model Canvas outlining customer segments, marketing channels, value proposition, key partners, and costs vs. revenues.DSCSA Compliance for a Pharmaceutical Distributor* Sr. Business Analyst and Jr. Scrum Master with a 20+ person team implementing a new solution for three distribution centers to comply with the federally mandated Drug Supply Chain Security Act (DSCSA) to support serialized identification and tracking of pharmaceutical units throughout distribution channels.* Specified requirements for client enhancements to the JDA RedPrairie Warehouse Management System (WMS) and a new integrated repository to manage serialization data for inbound product receipt, inventory management, and outbound shipping.eCommerce Software Procurement: * Sr. Business Analyst leading stakeholder and user interviews to elicit requirements to replace an eCommerce system and position client for future growth. This included management systems and team workflows for content, digital assets, customer/CRM, partners, product, price, discounts and offers, fraud, email campaigns, international and personalized content, tags, social sites, online and affiliate marketing, dashboards and analytics, site search, product ratings and reviews, and online orders.* Created RFI, Needs Analysis, and Data Flow Diagram (DFD) for vendor selection process.* Suggested industry best practices, future state opportunities, and business process improvements.

Financial Management Software Procurement:* Sr. Business Analyst to elicit requirements throughout a non-profit organization and associated foundation to replace a general accounting system (Accounts Payable, Accounts Receivable, Fixed Assets, Treasury) and enhance associated HR, payroll, budget and re-forecasting, period close, and multi-state tax processes and reporting outputs.* Diagrammed current state workflows and business architecture.* Recommended key scope additions, industry best practices, and future state opportunities. Job Scheduling Platform for a Financial Services Firm:* Jr. Scrum Master managing a project plan to track six development teams' efforts to rewrite and migrate 700+ small to large-scale job groups from old schedulers to a new scheduling platform.* Verified weekly status to ensure each team met quality and communication objectives, addressed job interdependencies and roadblocks, and was tracking to meet target dates.* Worked with teams to refine internal processes and agile techniques.Ink Color Creation Software Development:* Sr. Business Analyst and Jr. Scrum Master eliciting requirements for new global applications. This included defining, importing, editing, recalculating, correcting, adjusting, graphing, searching, filtering, and saving various combinations of raw material, press, and substrate data. * Led sprint kick-offs, scrum sessions, backlog grooming, sprint demos, and team retrospectives.* Created release milestone Product Roadmap.* Aligned client tasks for copy, graphic design, logo, and end user licenses.

* Project Manager for a twelve person agile development team creating multi-million dollar digital and interactive solutions for a Global 500 consumer product leader.* Managed daily team activities from initial conceptualization through product launch and field deployment for dozens of simultaneous small to complex solutions that required varying levels of unique system integrations (e.g., satellite connections, virtual reality applications), diverse location implementations with or without cellular service, ongoing field operation technical support, data validation and cleansing, internal reporting, and client analytics. * Responsibilities included solution ideation, project planning, scope definition and refinement, resource management and scheduling, budget development and tracking, task definition and prioritization, data issue analysis, client management through dedicated account teams, and status reporting.* Coordinated with creative team, print schedules, and field operations to ensure timely delivery of digital solutions for unsurpassed consumer experiences.

Delivered digital solutions to increase awareness, product knowledge and retail sales of Kohl's merchandise via $700 million eCommerce channels such as Kohls.com, touchscreen kiosks, and mobile devices. Projects included:* Third-party vendor agency coordination* Facebook social network integration* Interactive product reviews, star ratings and consumer Q&A* Website redesign content management enhancements * Website navigational taxonomy replacement* Oracle Endeca Guided Search integration * Data validation enhancements* Adobe Scene7 image management updates* Fraud management system replacement* SEO, comparison shopping engines, microsites, affiliate networking, and site analytics

Project management, business analysis, and functional design for a variety of small to large-scale projects at Metavante (now known as Fidelity National Information Services (FIS)) and West Bend Mutual Insurance.Online BillPay "Web 2.0" project:* Coordinated product strategy and development efforts for a leading online bill payment product used by many major financial institutions (Metavante business partners). * Analyzed competitive offerings and social network integration options.* Created a new support tool to allow consumer experience customization per business partner.Mobile banking analysis: * Outlined pros and cons of proposed design solutions for a major financial service provider's initial mobile device consumer banking service offerings. * Compared proposed solutions for mobile application development, WAP/mobile website development, SMS-based services (i.e., text messaging), and browser-based services. * Outlined high-level strategy, product, and development considerations from a business perspective.* Outlined high-level market, usability, and design considerations from a consumer experience perspective.Rendered image solution for claims management: * Defined functional and business rules for a new personal insurance claims management system to allow user selection of structural building components from rendered images in order to estimate material volume, labor, and replacement cost.Other projects:* Voice Recognition Unit (VRU) integration* Online financial statement integration

Various development, business analysis, and functional design roles in the eCommerce, Data Warehouse, and Project Management teams