Brendah N Email & Phone Number

Boston, Massachusetts, United States

• Successfully deployed and managed both physical and virtual servers, optimizing resource utilization and supporting various applications using tools like VMware and KVM.• Facilitated robust user identity management through the setup and maintenance of the System Security Services Daemon (SSSD) and Lightweight Directory Access Protocol (LDAP).• Analyzed service logs on Linux servers to detect anomalies and suspicious activities and collaborated with vendors on hardware maintenance contracts to ensure infrastructure reliability.• Managed and applied software updates and patches using tools like Yum and Apt, ensuring systems are up-to-date and secure against vulnerabilities

South Jordan, Utah, United States

• Provided frontline support to end-users, answering questions and resolving issues related to orders, shipments and product information, and delivered prompt solutions to ensure minimal disruption to daily operations.• Efficiently managed and documented support requests using ticketing system; ServiceNow, ensuring accurate tracking, prioritization, and resolution of user-reported issues.• Delivered remote support using tools like Remote Desktop and TeamViewer, troubleshooting for off-site users, and on-site maintenance of hardware used in warehouse and distribution processes to ensure continuous access to IT services.

Watertown, Ma

• Advocated for residents’ needs and communicated effectively with residents, their families, staff, and external stakeholders through secure email, messaging, phone calls and team meetings.• Addressed challenges in providing care and support tailored to individual residents' needs while ensuring compliance with privacy regulations like HIPAA.• Coordinated activities, managing schedules, and ensuring the smooth operation of daily routines in a group home setting.• Led and trained staff members while collaborating with other professionals; healthcare providers and social workers.