Brendah N Email & Phone Number

Boston, Massachusetts, United States

• Successfully deployed and managed both physical and virtual servers, optimizing resource utilization and supporting various applications using tools like VMware and KVM.
• Facilitated robust user identity management through the setup and maintenance of the System Security Services Daemon (SSSD) and Lightweight Directory Access Protocol (LDAP).
• Analyzed service logs on Linux servers to detect anomalies and suspicious activities and collaborated with vendors on hardware maintenance contracts to ensure infrastructure reliability.
• Managed and applied software updates and patches using tools like Yum and Apt, ensuring systems are up-to-date and secure against vulnerabilities

South Jordan, Utah, United States

• Provided frontline support to end-users, answering questions and resolving issues related to orders, shipments and product information, and delivered prompt solutions to ensure minimal disruption to daily operations.
• Efficiently managed and documented support requests using ticketing system; ServiceNow, ensuring accurate tracking, prioritization, and resolution of user-reported issues.
• Delivered remote support using tools like Remote Desktop and TeamViewer, troubleshooting for off-site users, and on-site maintenance of hardware used in warehouse and distribution processes to ensure continuous access.

Watertown, MA

• Advocated for residents’ needs and communicated effectively with residents, their families, staff, and external stakeholders through secure email, messaging, phone calls and team meetings.
• Addressed challenges in providing care and support tailored to individual residents' needs while ensuring compliance with privacy regulations like HIPAA.
• Coordinated activities, managing schedules, and ensuring the smooth operation of daily routines in a group home setting.
• Led and trained staff members while collaborating with other professionals; healthcare providers and social workers.