Brenda G. Email & Phone Number

• Independently investigate and resolve complex, high-level customer complaints with a focus on timely and effectivesolutions.• Analyze intricate customer inquiries and complaints, identifying root causes and implementing strategies for resolution.• Maintain strict compliance with internal company policies, procedures, and standards.• Utilize advanced problem-solving skills to address high-priority issues and enhance customer satisfaction.• Accurately enter data into custom software and Microsoft Office 365 applications.

Boise, Idaho, United States

• Played a key role in developing and launching the Premier Banking program, driving increased customer engagement.• Analyzed and addressed complex customer concerns, offering expert financial advice tailored to individual needs.• Served as the primary liaison for affluent clients, delivering exceptional service and personalized financial solutions.• Managed high-value client relationships, fostering trust and ensuring customer satisfaction.• Implemented strategies to enhance customer retention and attract new business.

Boise, Idaho, United States

• Delivered prompt and effective responses to a wide range of customer inquiries, both routine and complex.• Navigated multiple computer systems to assess customer needs and provide customized solutions.• Provided coaching and mentorship to new hires and junior team members.• Documented customer interactions comprehensively, ensuring accurate records and follow-up actions.• Collaborated with other departments to resolve complex issues and improve customer experience.

Meridian

• Managed end-to-end credit card program operations, including setup, maintenance, and client support.• Oversaw card ordering, processing, inventory management, and handled disputes and fraud prevention efficiently.• Assisted clients in troubleshooting online banking and mobile app issues, ensuring a seamless user experience.• Delivered high-quality support for billing and account inquiries, resolving issues with accuracy and professionalism.