Brenda (Keller) Andre Email & Phone Number

Arlington, Va

Washington D.C. Metro

Mclean, Va

Rockville, Md

Reston, Va

• Track weekly starts, ends, sales numbers and recruiting numbers for management team.• Increase senior sales team efficiency by assisting in job order submittals, placement form submittals, client system portals (pulling work orders, attaching resumes, submitting candidates) and fingerprinting candidates, when necessary.• Perform project management functions and manage multiple traveling projects for our largest client, CSC, as well as act as primary point of contact for consultants. • Coordinate technical requirements, schedules and deployment of various teams.• Track project hours, expenses, and revenue with internal teams and external teams.• Gather information on potential clients and projects and track potential project leads as required

Reston, Va

• Manage, mentor, train and evaluate Service Coordinators.• Conducted core new hire orientation and ensured employees had completed paperwork accurately, timely, and forwarded to Corporate HR.• Oversee administrative processes and procedures to ensure office was operating according to corporate policies and procedures. Evaluated and adjusted when necessary to improve efficiency.• Facilitate core leave of absences and Worker’s Compensation claims with appropriate corporate department.• Setup system access and provided login information and provided materials for training.

Reston, Va

• Led, mentor and train other Service Coordinators.• Perform project management functions tracking the course of Freddie Mac projects, including milestones, resources needed in the form of staff hours, budget, use of technology and tools and document in project plan, following established Freddie Mac project management methodology and best practices.• Compile budget and resource data considering actual performance, previous expenditures, and estimated accrual expenses. Report on progress of project, use of staff, $ expenditures and progress on milestones. Assist with requests related to resource planning and contracts. • Oversee and/or create and update placements to ensure accuracy in the systems. Handled more difficult and financially related placements. Validate events and adjustments to ensure processed correctly.• Research and analyze related back office questions/issues between the field and corporate departments.

• Act as main day-to-day contact for e-commerce clients in providing marketing assets and reporting needed to effectively support online marketing programs• Work with sales team to identify new marketing channels and optimization opportunities to grow and maintain client’s business• Work across internal teams to develop and execute on internal and external marketing programs leveraging paid search, email, affiliate marketing and display ads at a target cost per acquisition• Monitor and manage weekly reporting to maintain top selling offers on internal brand sites and evaluate performance metrics against targets• Responsible for getting client approvals on new marketing program turn ups to increase company revenue and meet monthly goals • Management of all client asset collection and entering of information into task management system for use by appropriate teams

• Work with Corporate Billing Department in management of biweekly payroll submissions and processes.• Work with Recruiters and Account Managers to track and report on new hire and new client activity• Process daily reports to track terminations, expense reimbursement, and all billing exceptions for clients• Act as first point of contact for hired consultants’ questions or issues and coordinate with appropriate internal departments for immediate resolution.• Managed the administration of all new hire benefit enrollments and coordinated directly with inter-department contacts to ensure proper payroll and employee benefits were set up appropriately.

• Supported Branch Manager, Director of Operations and consulting Sales and Account Management Team consisting of 150 employees.• Responsible for maintaining all client bill rate changes, salary increases, new hires, terms, and extensions.• Generated ongoing corporate reports to track Recruiter and Account Management placement activity and was responsible for tracking ongoing new hires and fall-offs each on a weekly basis.• Managed weekly reports and commission reports to ensure proper client billing was executed• Managed the Client files/contracts execution.

• Acted as first contact for consultant questions or issues and worked with appropriate teams to ensure issues were handled in a timely fashion.• Responsible for contacting clients and consultants for placement follow up and evaluation.• Assisted the mailing and tracking of marketing and recruiting materials for the sales and account management staff.• Managed candidate and client contracts and maintained consultant files to ensure compliance with all Department of Labor requirements.• Conducted background checks, education and certification verification on placements. Administered drug test program as necessary. Ensured that appropriate authorization forms are on file for drug screening and background checks.