Brenda Kaylor Email & Phone Number

Atlanta, Georgia, United States

Georgia

Marietta, Ga

Oversight, planning and implementation with continued support of computer systems, applications, cloud connections, multiple office IT infrastructure including Internet and Phone Services. Setup, troubleshoot each user's desktop, configuration and connections. Assist remotely and onsite at the various offices in the North Georgia area. Recommend equipment and services as the standards change and the offices grow. Network support for routers, switches, phone systems, desktop and laptop systems and Law/Accounting Software - Abacus support in a cloud environment. Microsoft Office, Office 365 email and Word Perfect and Adobe work solutions troubleshooting and support on a daily basis. Interface with vendor support and updates. Transition to new providers and equipment. Assist in removing old vendor contracts and implementing new systems that are more efficient and cost effective.

Various

Technology specialist for IT supporting 180+ clients remotely via support desk using various IT and Helpdesk support tools. Assist clients with multiple tasks including Microsoft Server configurations, Microsoft Windows XP/7 desktop/laptop and multiple printer configurations and troubleshooting. Enterprise servers management and maintenance, BES servers, VMware, Exchange, MS Office versions. Hardware/software support in a fast-paced, as needed and emergency business environment.Moved into onsite support at client locations plus remote and field services at several client sites all over the Atlanta area as needed. Break/fix computers, software/phones, assist Escalations Team with onsite/hands on for internet cutovers, setting up and testing routers, switches and wireless access points along with other equipment configuration on the networks. Windows 7,8,8.1,10 Operating systems and MAC OSX support. Windows Server 2003/2008R2 and Small Business Server versions.

System Network Administrator. Administer Lan/Wan networks for several Atlanta area clients on a daily/weekly and as needed basis. Install, expand and monitor each facility's desktops, servers, applications and communications. Recommend IT solutions and requirements. Repair and/or replace defective equipment and software. Manage growth and technology needs for each client based on economic resources. Promptly maintain functionality for effective productivity. Desktop user support and repair, replace desktop/laptop systems. Windows and Mac systems and applications. Printer support, troubleshooting, vendor laison for all equipment in and out of warranty. Work with software vendors on setup/maintenance and troubleshooting.

Computer Tech Support for Apartment Communities in the Atlanta Metro Area for Real Estate Management Company. Setup, install, troubleshoot and repair computer equipement, software and networking for on-site communities' business offices and accounting offices.