Provide service and consulting to current and new clients in order to create a successful digital marketing campaign.. Manage various aspects of ongoing and new website projects for clients including search engine optimization (SEO), paid search campaigns (PPC), social media and email marketing. I pride myself on taking a creative approach to marketing which will set my clients apart from the competition. Well versed in UX/IA/UI.Additionally responsible for managing a team of Account Managers, who are focused on understanding our clients’ goals, building targeted marketing and advertising programs that will deliver results, and providing the digital intelligence to measure the effectiveness of those programs..Skilled in Adobe Analytics, Silverpop, Adobe Test & Target, BrightEdge, CQ5, Salesforce and Microsoft Office.Promoted from Account Coordinator to Account Manager, June 2012Promoted from Account Manager to Account Executive, January 2013

Created and promoted escorted tours geared for womenResolve customer complaints Travel with groups as guide

Provided account management services to new clients during campaign planning and product implementationDeveloped and maintained positive customer relations and coordinated software implementation with appropriate departments to ensure all requests were handled in a timely mannerResponsible for monitoring account performance and offering optimization recommendationsConducted moderately complex technical training courses Responsible for writing and coordinating software version release updates and documentationAnticipated and analyzed client problems using diagnostic tools and provided proactive solutionsOffered solutions for customer complaint resolutionResponsible for escalating unresolved complaints to ensure a solution was accomplishedTrack communication to identify trends allowing for feedback to internal departments Attended trade shows to meet with new and existing customer baseTraveled to offer on-site training as requiredActively participated in continuing education to remain ahead of the curve with new technology

Established and maintained effective customer relationships and mutually beneficial business relationshipsResponsible for hiring and training the service team members and managers for the southwest regionCollaborated with sales managers in customer contract retention programDrove new and existing sales while managing, coaching and developing team of service and sales professionalsConducted group interview and training sessions for all new hiresPerformed mandatory scheduled and unannounced site inspections at all locations within district

Negotiated wholesale contracts with hotels worldwide with particular attention to boutique properties. Travel was required 75% of the time to inspect and recruit new hotels and resorts and to establish new markets segments to increase our brand footprint.Responsible for trade show exhibits and presence

Responsible for safety and service in aircraft cabinProvided and promoted various components of inflight productAble to respond to a wide range of inflight emergenciesTrained in CPR and Red Cross first aideRequired to attend yearly training as mandated by the Department of Federal Aviation RegulationsConsistently provided high level of customer serviceWorked in fast-paced work environment with the ability to relocate as needed