Brenda Kezia Email & Phone Number

- Identity Verification: Conduct checks to confirm customer identities using documents.- Document Review: Collect and review customer documents to ensure they meet regulatory standards.- Risk Assessment: Analyze customer profiles and transaction patterns to identify potential risks.- Regulatory Compliance: Stay updated on KYC and AML regulations to ensure.

- Operations and Customer RelationsInteract with customers through communication channels (Email, Livechat, Whatsapp)Solve customer firstAttending to our customer’s needs, requests, and problemsEnsuring to communicate the problem and how to solve itShowing empathy to ensure customer satisfactionRaising awareness of issues or problems to other team.

Jakarta, Indonesia

- OperationsManage relationship with clients to make sure client satisfaction level beyond expectationChecking availability of meeting room and/or coworking spaces for visitorMonthly budgeting report, petty cash reportWorks closely with stakeholders to achieve revenue and community targetsManage and upscale the performance of the location's team to deliver.

Jakarta, Indonesia

- Creating onboarding checklist with People & Process Operation Manager- Onboarding new associates to make them ready for their position- Works closely with the Hub Managers regarding members need and building management

Jakarta, Indonesia

- Administrative task- Negotiate and selling with client about company products- Maintaining customer relationship- Vendor dealing for office supplies- Delegate task to Office Assistant- External event planning, management, and organizer