- Manages the development of reports for the Mortgage Business Group (MBG) for the Path LOS from Calyx Software.- Interfaces with Path Client and Development team for Custom report requests- Responsible for writing the Business and Field Requirement Documents as well as SOW's- Consults with Product Development Management for updates to UI, creation of new screens and new fields- Maintains and grooms the backlog and prioritizes projects weekly.- Implements and maintains over 18 pre-built path reports and 35 client custom reports.- Trains over five clients weekly on using the Path Report Builder to independently develop their standard reports & how to utilize the Path Agency reports.- Performs live report training sessions with clients twice a month, covering specific topics related to the Path Report Builder and Pre-built reports. Training sessions are taped and made available to all clients. - Reporting scopes include federal agency/compliance reporting (NFML, RESPA, ECOLA, HAMDA)- Programs used: GIRA, Agile

- Managed CSPO/BA for Post-Closing department Scrum Team that maintained & upgraded 3 UI applications & one cross-departmental SLA report.- Wrote & approved of 580+ stories, along with UAT & Prod Testing.- Groomed Backlog weekly & prioritization for an average of 25+ stories.- Supervised & analyzed 12+ new business requests per month, to ensure maximum benefit from UI for Business and providing alternate solutions when necessary.- Implemented full documentation of 580+ stories completed / weekly progress reports / 60+ training guides / 2 complete application User Manuals to Business.

- Constructed concept development, analysis, and design, and provided SLA & User Pipeline reports with IT for eight business units to increase efficiencies, streamline reconciliations, and automate reporting.- Interfaced with business & IT- writing & testing of an average of 10+ stories per month, along with UAT & Prod Testing.- Coordinated eight business units’ monthly metric report development and submission.

- Managed & developed reporting for Loan discrepancies – Increased resolution to average of two days & Aged Loans – Reduced number of aged loans by 85%- Supervised Semi-Annual Agency required reporting & assembled changes from Agency to lower risk of agency fines by 90%- Refined 45+ Auditor Pipelines to boost SLAs by 65%

- Advisor for Loan Assignment team located at the JP Morgan Chase campus in Tampa, FL., which processes 750+ assignments per month- Produced 4 Process & Procedures training guides, three flow charts, and facilitation with training of twelve team members- Constructed processes and procedures to sharpen the efficiency of the Monroe team by 40%

- Coordinated reporting and documentation of Delivery Services vendor performance and meeting notes- Maintained vendor scorecards. Worked with departments and vendors for problem resolution- Prepared and maintained vendor documentation portfolios per Corporate Procurement and Legal guidelines- Prepared quarterly reporting to Executive Management- Developed, updated or terminated vendor contracts and/or Statement of Work per Corporate Procurement and Legal guidelines as needed

- Coordinator for the Walnut Hill Facility, which encompassed 32 departments and 650 employees- Trained and assisted departments in developing and updating comprehensive continuity plans, call trees, and testing procedures- Developed and synchronized Emergency Evacuation procedures and Business Relocation exercises- Coordinated with MetLife Corporate, IT and Relocation site ensuring equipment, systems and staff are accurately identified and provided during relocation- Monitored business interruptions for possible escalation- Provided response and/or resolutions to BCP audit questions

- Coordinated bulk sales for MetLife Home Loans between Custodians, Servicing, IT, all departments within Delivery Services and new Servicer- Contract review (MLPA), analysis, and adherence by Delivery Servicing and Custodian - Analysis, reporting and oversight of all Collateral documents and data for exception, identification and resolution- Vendor liaison with companies providing Collateral & Trailing documentation- 62 Bulk Sales, 4 Transfers, 3 Securitizations totaling 631,448 loans

- Responsible for development and implementation of departmental projects improving efficiencies while ensuring accurate updating of corporate systems- Project planning that includes design and implementation of detailed metric reporting- Concept-development, analysis, design and implementation of databases and IT systems within Delivery Services to improve efficiencies, ease reconciliations and automatic reporting- Research and analysis of data for internal/external custodial audits and reconciliations within the company- Developed processes and procedures as required for all departments within Delivery Services- Preparation of analysis, reporting and presentations for management meetings

- Developed reconciliation process of Data, Collateral, and General Ledger to ensure maximum pledging for FHLB Line of Credit- Coordinated changes and updates with FHLBNY and IT department- Insured Collateral compliance with FHLBNY criteria- Oversight and coordination of pledging processes for MetLife Accounting, Servicing, Capital Markets, Treasury, Delivery Services, IT departments, Vendors and FHLBNY- Analysis and reporting of all pledging, working with a 5 billion dollar line of credit