Brenda Lane Email & Phone Number

Sydney, New South Wales, Australia

Accountable to transform the experience of 11,000 employees and volunteers who work at Uniting through the design and delivery of new and enhanced HR capabilities enabled through a new HRIS.

Australia

Accountable to deliver on the Groups estates service vision by taking e2e accountability for the service proposition, service delivery, service efficiency, service transformation and regulatory compliance. To be achieved through leading the operations and transformation teams to deliver an experience uplift through a new organisational design supported by process automation and digitisation.

Accountable to lead a portfolio of initiatives to deliver on the Banks strategy to build a stronger, simpler bank with a focus on consumer product simplification.

Sydney, Australia

Accountable to lead a multi-site team of 440+ people to deliver 3.5 million customer outcomes each year at 98% service level with 98% quality rating across a broad range of functions. Created an empowered workforce with an 86% engagement index and 87% enablement index through the delivery of targeted development, work flexibility and recognition programs. Management of a $29m expense delivering an 8% cost reduction with minimal investment.

Sydney, Australia

Accountable to enable a multi-stream operations business to continually deliver improvements on over 10 million customer outcomes each year by leading teams that are accountable to design and implement programs focussed on people capability uplift; design, implement and manage business and technical solutions focussed on enabling improvements in customer experience and efficiency; process excellence through process optimisation and quality assurance; manage the gateway into the business that… Show more Accountable to enable a multi-stream operations business to continually deliver improvements on over 10 million customer outcomes each year by leading teams that are accountable to design and implement programs focussed on people capability uplift; design, implement and manage business and technical solutions focussed on enabling improvements in customer experience and efficiency; process excellence through process optimisation and quality assurance; manage the gateway into the business that facilitates collaboration and ease of integration; and manage business and financial performance including reporting, establishment of annual expense and benefit targets, financial forecasts that support ongoing investment and profitability improvements. Show less

Parramatta

Lead the Bank Transformation program to deliver improved customer and introducer experience through the implementation of new technologies, re-engineered processes and organisational design.

Parramatta

Design and obtain Board Approval to establish the Practice Finance Business within AMP Bank. Drive the strategic direction of the Banks products to the AMP Planner network delivering growth in the Banks retail products and strong financial performance of the Practice Finance portfolio. Provide strong and innovative leadership to the Practice Finance sales and portfolio management teams.

Sydney / Melbourne

The role was part of the project team to launch the Bank of Melbourne into the Victorian market delivering on the Bank’s multibrand strategy. Responsible for the design and development of the Bank of Melbourne’s Operating Model and the delivery of the suite of Bank of Melbourne collateral.

Sydney

This role was part of a newly established team focused on ensuring the Westpac Group had ‘best in class’ IT governance practices leveraging methodologies such as ITIL and COBIT. Responsible to define and embed the IT Operating model, deliver a ‘best in class’ project approval process for Technology funded projects and deliver a high quality Project Assurance capability.

Sydney

The role was part of the Integrated Offshore Program responsible to manage existing offshore projects to completion and the expansion of the program to other business units. Responsible for the production and analysis of fact based information for the Integrated Offshore Program.

Concord West

As part of the business units leadership team the role was responsible for leading, developing and implementing the transformation strategies across 400+ people.

Concord West

As part of the business units leadership team the role was responsible for the management of change across 500+ people consisting of 32 different functions.

Sydney, Australia

The role was part of the project team accountable to design, build and implement a new Origination system, processes and structure for Business Banking Sales, Credit and Operations. Responsible to lead and motivate Business and IT teams to deliver a new origination platform, develop and obtain signoff for the Business Case and manage project expenses within plan, achieve deadlines and business case objectives.

Parramatta, Nsw

The role was responsible to implement and manage an operations centre of 130+ people undertaking customer service, internal sales, customer retention marketing, credit, loan documentation, settlement and account creation functions for NSW, Victoria and Tasmania.

Bachelor Of Business, Marketing & Accounting

Education record