Brenda Lane Email and Phone Number
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A highly effective Executive Manager with over 30 years' experience with a:• Solid reputation for taking on organisational challenges and successfully designing and implementing significant system, process and organisational change across 2,000+ employees;• Recognised leadership capability to build highly engaged multi-site teams of 440+ people who have a shared purpose to achieve challenging targets, deliver exceptional customer experiences and sound returns to the shareholder;• Proven track record in driving the strategic direction of large businesses with a cost base of $190m+ by developing and embedding frameworks and tools to manage business, financial and people performance.Skills: • Strategic thinker who makes it happen• Creative thinker who loves to solve problems• Articulates through words and analytics• Delivers through strong and enduring relationships• Empowering leader who inspires• Captures hearts and minds through authenticity
Uniting
View- Website:
- uniting.org
- Employees:
- 2564
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Head Of People TransformationUniting Mar 2023 - PresentSydney, New South Wales, AustraliaAccountable to transform the experience of 11,000 employees and volunteers who work at Uniting through the design and delivery of new and enhanced HR capabilities enabled through a new HRIS.
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Executive Manager, Estates TransformationWestpac May 2021 - Feb 2023AustraliaAccountable to deliver on the Groups estates service vision by taking e2e accountability for the service proposition, service delivery, service efficiency, service transformation and regulatory compliance. To be achieved through leading the operations and transformation teams to deliver an experience uplift through a new organisational design supported by process automation and digitisation. -
Program Director, Consumer Transformation DeliveryWestpac Sep 2020 - Apr 2021Accountable to lead a portfolio of initiatives to deliver on the Banks strategy to build a stronger, simpler bank with a focus on consumer product simplification.
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Executive Manager, Transactional Banking ServicesWestpac Oct 2018 - Aug 2020Sydney, AustraliaAccountable to lead a multi-site team of 440+ people to deliver 3.5 million customer outcomes each year at 98% service level with 98% quality rating across a broad range of functions. Created an empowered workforce with an 86% engagement index and 87% enablement index through the delivery of targeted development, work flexibility and recognition programs. Management of a $29m expense delivering an 8% cost reduction with minimal investment.
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Executive Manager Operational ExcellenceWestpac Apr 2015 - Sep 2018Sydney, AustraliaAccountable to enable a multi-stream operations business to continually deliver improvements on over 10 million customer outcomes each year by leading teams that are accountable to design and implement programs focussed on people capability uplift; design, implement and manage business and technical solutions focussed on enabling improvements in customer experience and efficiency; process excellence through process optimisation and quality assurance; manage the gateway into the business that… Show more Accountable to enable a multi-stream operations business to continually deliver improvements on over 10 million customer outcomes each year by leading teams that are accountable to design and implement programs focussed on people capability uplift; design, implement and manage business and technical solutions focussed on enabling improvements in customer experience and efficiency; process excellence through process optimisation and quality assurance; manage the gateway into the business that facilitates collaboration and ease of integration; and manage business and financial performance including reporting, establishment of annual expense and benefit targets, financial forecasts that support ongoing investment and profitability improvements. Show less
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Program ManagerAmp Apr 2014 - Mar 2015ParramattaLead the Bank Transformation program to deliver improved customer and introducer experience through the implementation of new technologies, re-engineered processes and organisational design. -
Head Of Practice FinanceAmp Mar 2012 - Mar 2014ParramattaDesign and obtain Board Approval to establish the Practice Finance Business within AMP Bank. Drive the strategic direction of the Banks products to the AMP Planner network delivering growth in the Banks retail products and strong financial performance of the Practice Finance portfolio. Provide strong and innovative leadership to the Practice Finance sales and portfolio management teams.
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Senior Manager Operating Model DesignBank Of Melbourne Sep 2010 - Jan 2012Sydney / MelbourneThe role was part of the project team to launch the Bank of Melbourne into the Victorian market delivering on the Bank’s multibrand strategy. Responsible for the design and development of the Bank of Melbourne’s Operating Model and the delivery of the suite of Bank of Melbourne collateral. -
Senior Manager It GovernanceWestpac Aug 2009 - Aug 2010SydneyThis role was part of a newly established team focused on ensuring the Westpac Group had ‘best in class’ IT governance practices leveraging methodologies such as ITIL and COBIT. Responsible to define and embed the IT Operating model, deliver a ‘best in class’ project approval process for Technology funded projects and deliver a high quality Project Assurance capability.
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Senior Manager Information & AnalyticsWestpac Feb 2009 - Jul 2009SydneyThe role was part of the Integrated Offshore Program responsible to manage existing offshore projects to completion and the expansion of the program to other business units. Responsible for the production and analysis of fact based information for the Integrated Offshore Program.
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Senior Manager Transformation, Business Lending OperationsWestpac Aug 2006 - Jan 2009Concord WestAs part of the business units leadership team the role was responsible for leading, developing and implementing the transformation strategies across 400+ people.
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Senior Manager Transformation, Transaction OperationsWestpac Dec 2004 - Jul 2006Concord WestAs part of the business units leadership team the role was responsible for the management of change across 500+ people consisting of 32 different functions.
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Workstream Lead, Originations Re-Platform ProjectWestpac Aug 2002 - Nov 2004Sydney, AustraliaThe role was part of the project team accountable to design, build and implement a new Origination system, processes and structure for Business Banking Sales, Credit and Operations. Responsible to lead and motivate Business and IT teams to deliver a new origination platform, develop and obtain signoff for the Business Case and manage project expenses within plan, achieve deadlines and business case objectives.
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Manager Equipment Finance OperationsAgc Limited Apr 2000 - Jul 2002Parramatta, NswThe role was responsible to implement and manage an operations centre of 130+ people undertaking customer service, internal sales, customer retention marketing, credit, loan documentation, settlement and account creation functions for NSW, Victoria and Tasmania.
Brenda Lane Skills
Brenda Lane Education Details
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Marketing & Accounting -
Blue Mountains Grammar School
Frequently Asked Questions about Brenda Lane
What company does Brenda Lane work for?
Brenda Lane works for Uniting
What is Brenda Lane's role at the current company?
Brenda Lane's current role is Head of People Transformation, Uniting.Org.
What is Brenda Lane's email address?
Brenda Lane's email address is br****@****.com.au
What is Brenda Lane's direct phone number?
Brenda Lane's direct phone number is +614186*****
What schools did Brenda Lane attend?
Brenda Lane attended University Of Western Sydney, Blue Mountains Grammar School.
What skills is Brenda Lane known for?
Brenda Lane has skills like Business Transformation, Organizational Design, Organizational Change, Stakeholder Management, Operations Management, Team Motivator, Collaborative Leadership, Process Optimization, Financial Management, Change Leadership, Operating Model Design, Governance.
Who are Brenda Lane's colleagues?
Brenda Lane's colleagues are Susan B, Polly Lindon, Kylie Tasker, Suzanne Kelly, Wilfred Sunita, Chloe Little, Sujata Neupane.
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Brenda Lane
Melbourne, Vic
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