Brenda Larkin Email & Phone Number

Chicago, IL, US

Minneapolis, Minnesota, US

Carmel, Indiana, US

• Serve as primary account manager for a key strategic client and increased the efficiency and accuracy in both the delivery of the overall client program and assisted with additional corporate client projects.
• Reduced client program management efforts by over 50% while increasing customer satisfaction and maintaining client engagement.
• Reduced member inquiries to customer service support by 57% and decreased member exception requests by 50%.
• Managed all program aspects of the customer solution including communication campaigns, member incentive designs, transactional reporting, vendor data feeds and integrations.
• Revamped existing project management processes through careful analysis and examination of inefficiencies leading to an up to 75% reduction in time for project oversight.
• Developed standard project templates and a department-wide SharePoint project management information system.

Carmel, Indiana, US

• Led, developed and managed the strategic direction and ongoing execution plans for programs of a key strategic client
• Served as the primary representative for Healthyroads in the Health Enhancement Organization’s (HERO’s) preferred provider network for administration of the HERO Scorecard.
• Managed the HERO initiative by executing necessary projects such as updating internal and external processes and training materials, providing Scorecard training, documenting completions, and reviewing client results.

Carmel, Indiana, US

• Provided strategic guidance related to comprehensive client health management programs.
• Served as an internal consultant working with data analytics and medical teams to understand client and book of business data, as well as industry trends and best practices to ensure long-term client program success.
• Led program managers in the ongoing process of strategic evaluation which includes annual participation and aggregate health risk data analysis, the HERO Scorecard, and targeted communication strategies.
• Developed annual strategy tools including annual population and engagement data overview template to streamline internal debrief and brainstorming, annual strategy plan, goals and objectives, and HERO scorecard.
• Managed annual evaluation and strategy discussions, incentive design development, and HERO evaluations for 30+ clients.
• Assisted in the oversight and execution of strategy team projects including the development of strategic philosophy and best practices, health contingent physical activity best practices, and best practice incentive.

Carmel, Indiana, US

• Served multiple clients as the day to day contact for ongoing program management support, coordinating all marketing communication effort and reporting.
• Managed implementation of over 30 clients in a two-month timeframe upon hire and developed first implementation to aid in high volume implementation of turn-key client programs.
• Supported sales team through preparation for and attendance of onsite finalist presentations.

San Diego, CA, US

• Worked with leadership and human resource teams within client companies to assess employee population’s health and implement strategic programs to reduce health insurance cost, lower absenteeism, and increase.
• Created a pre-implementation process for all new wellness clients including employee and worksite assessments, health risk assessments, biometric screenings, data analysis, and strategic planning of program based upon.
• Increased wellness presence by expanding onsite offerings to include educational seminars, individual, and group coaching to provide a more comprehensive program and increase retention rates of 23 wellness accounts.
• Developed strategic marketing communications and outreach strategies to enhance awareness and increase average program participation from 5% to 60% within an 18-month time span.
• Coordinated highly successful biometric events, achieving an average 70% participation rate.

Carlsbad, CA, US

• Increased store training resulting in 38% more supplement sales leading to 80% to 110% grow in monthly revenue.
• Managed 12-20 trainers including recruitment, professional development, and monthly business plan development.
• Grew store profits reducing labor expenses 40% and improved revenue by increasing active client contract renewals by 30%.
• Exceeded corporate personal training sales efficiency by 40% through assisting personal trainers during the sales process.

Carlsbad, CA, US

• Exceeded average trainer sales revenue by 70% at 35 hours per week capacity.
• Initiated first time training contracts for 50+ members through in-store advertising, referrals, and personal solicitation.