Brenda Andrews Lazarus Email & Phone Number

Corona, Ca, Us

California, United States

Lead company learning and training strategy from onboarding/orientation through executive leadership development. Focus on people development and corporate culture synergy. Partner with entire organization from operations to marketing to billing to support functions. Researched, vetted, and implemented new LMS with content curation. Develop content and learning curriculum for all lines of business. Proud to be part of a team focused on LEARN INNOVATE SUCCEED!

Corona, California, United States

Provide consulting, advising, training, and coaching in areas of employee engagement/relations, career development, customer service, personal branding, internship/apprenticeship program development, networking, resume writing, and interviewing.

Corona, Ca

Led Training & Leadership Development department: Creation of company-wide training strategy, delivery, and communication of training and development initiatives. Identified training gaps for 22 full/quick service restaurants, in-house central kitchen, and administrative offices and proposed training solutions. Project manager for COVID-19 corporate communication and training. Managed learning curriculum, content, reporting, and training materials for organization of 700 Team Members. Wrote, produced, and directed training videos (English & Spanish): Safety, menu item preparation, and serving guests. Authored and produced orientation program (Welcome to the Family) and post COVID-19 reopening safety training leveraging video technology and voiceovers - focusing on brand messaging/consistency and sharing mission, vision, values, and company story with new hires. Partnered with Marketing to analyze guest feedback on social media outlets, identify gaps and training needs, and increase employee engagement/training to enhance guest experience and satisfaction. Partnered with Operations and IT to develop materials and train Team Members for company-wide POS Conversion. Managed compliance training programs including Anti-Harassment and Monthly Safety Program.

Disneyland Resort

Project managed strategy, delivery, and communication of training initiatives for up to 5000 Cast Members annually. Led training initiatives with up to 40 managers of training within Operations to ensure all Cast Members were provided the right training at the right time. Facilitated Trainer Fundamentals course to onboard new Trainers. Created learning curriculum, content, and reporting using Disney’s proprietary learning management system, D-Learn. Developed & delivered #ME (8 hour series) focusing on personal branding & career development for operations support team. Designed & facilitated resort-wide programs with Disney Institute, Disney College Program, Ambassador 101, Guest Talent, Entertainment Operations, Y.E.S. Program, Disneyland College Band, Downtown Disney Retail, and New Leader Programs to about 450 Cast Members annually. Career and leadership coach to entry-level and mid-career managers. Clients included: Resort Hotels (Front Desk, Guest Services, Bell/Valet, Housekeeping, Disney VIP Services), Hotel Restaurants & Banquets (Concierge, In-Room Dining, Fine Dining, Quick Service), Security & Emergency Services (Security Operations, Disneyland Fire Department, Guest Health Services), and Downtown Disney Retail.

Disneyland Resort

Full-service recruiter for entry level roles in Attractions, Custodial Operations, Circle D Ranch, and Currency Services. Position included building significant cross-functional resort relationships and offering career development strategy to candidates.

Disneyland Resort

Led Disney College Program Education Team and content delivery strategy. Senior Instructor for ACE-accredited collegiate & seminar courses with 40-200 interns per class; 800 interns annually. Responsible for fiscal planning, instructional content redesigns, career coaching, and social events for interns. Collaborated with partners from other business segments (WDI, Corporate, Media Networks, Studios, Consumer Products, and Interactive Media) to provide unique content and immersive educational experiences.

Irvine, California, United States

Full-service recruiter for high-end commercial construction positions in Southern California.

Led residential housing program. Developed and administered operating budget of over $3.5 million and capital budget of over $400,000 annually. Supervised two Assistant Directors and led staff of over 30. Organized and directed housing selection process including revision of contract, legal approvals, and creation of marketing materials. Served as high-level appeals hearing officer for judicial process. Led search processes for professional staff members as the hiring manager. Oversaw performance management and development for department. Negotiated external contracts. Partner on Construction Leadership Team for $28 million, multi-year development project. Served on leadership team for Foundation Executive Director assisting in high-level decision making and support for Dining, Bookstore, and Conference Services. Developed Annual Business, 5-year Strategic, and Marketing Plans for housing operation. Increased bottom-line to reflect 33% profit.

Bachelor Of Arts - Ba, Elementary Education, Minor In Sociology

Activities and Societies: RHA, NRHH, Associated Students, Course Instructor - University 100

Master Of Science - Ms, College Student Personnel

Activities and Societies: Residence Life - Assistant Residence Hall Director, Instructor for 400-level course