Brenda Walsh Mba, Pmp Email & Phone Number

Leesburg, Va, Us

Dallas, Tx, Us

I support the Department of Veterans Affair’s mission and the transformation of the business of government by bringing together solutions that help protect, serve and connect. Key responsibilities include:- Developing comprehensive frameworks and tools to uphold robust operational governance for the suite of integrated solutions utilized by the Department of Veterans Affairs under the GSA Enterprise Infrastructure Solutions contract.- Leading the implementation and management of all governance programs, ensuring adherence to regulatory standards and optimizing operational efficiency.- Serving as the primary liaison, representing the Veterans Affairs Center of Excellence team in critical discussions related to systems architecture, performance reporting, and project forecasting.- Directing ongoing process improvement initiatives across various domains including billing, ordering, systems and tooling, and reporting, fostering a culture of continuous enhancement.- Collaborating closely with key stakeholders within the Department of Veterans Affairs and AT&T leadership to guarantee seamless execution of contractual obligations and exceed service level agreements.- Crafting and executing strategic plans to proactively address challenges, capitalize on opportunities, and drive sustained improvements in service delivery.- Offering invaluable operational readiness support to clients and account teams during pre-sales activities, ensuring seamless transition and optimal deployment of solutions.

Leesburg, Virginia, Us

Leesburg, Virginia, Us

Member of the Bridle Paths board of directors - role involves developing problem-solving hypotheses and strategies for organizational growth, including volunteer recruitment and fundraising. Work with Bridle Path's executive director and board of directors to implement a plan to drive awareness of the organization's mission, educate the public about the organization's services, and promote product offerings through public relations activities and outreach to other non-profits and target client groups such as Veterans Administration offices and mental health providers in Northern Virginia, Washington DC, and West Virginia.* Chaired the event committee for the inaugural Horsepower for Healing fundraiser* Led the Fall fundraising campaign, resulting in $30K raised to benefit the military services program* Developed framework for outreach that resulted in a partnership with the Ryan Bartel Foundation

I am an accomplished senior leader who builds teams to develop hypotheses and strategies to help businesses pursue operations and digital transformation initiatives. I do this by connecting team members with others, coaching them to grow their networks, and collaborating to identify synergies and improve efficiencies across portfolios, functions, products, and technologies while maintaining transparency, compliance, and open communication.I am seeking a Director of Business Transformation, Director of Digital Transformation, Director of Operations, or Director of Operations & Strategy role with a company where leaders nurture talent and support team members in developing and executing strategies to solve business problems and whose mission is to make a positive impact on the world.

Basking Ridge, Nj, Us

I established a new function and built a high-performing team of Business-Facing Solution Managers with deep expertise in B2B sales operations. Our mission was to develop powerful data quality, artificial intelligence and machine learning solutions to drive data-driven and data-informed decisions, ultimately enhancing business outcomes.Responsibilities:* Built and led a team of Business-Facing Solution Managers, fostering their commitment to leveraging AI and machine learning to deliver impactful solutions.* Provided guidance and support to team members in navigating complex projects, ensuring successful execution while aligning with the overall business strategy and goals.Key Achievements:* Successfully secured capital funding by establishing a streamlined process to secure necessary resources and support for Proofs of Concept, demonstrating the commercial viability of our initiatives.* Developed comprehensive business cases and consistently delivered projects on time, collaborating closely with cross-functional teams, including business transformation, strategy, IT, and stakeholders.* Served as a lead council representative for the AI & Data organization, actively implementing corporate strategic initiatives such as process mining for robotic process automation.Through my leadership, our team significantly contributed to the organization's growth and success, driving innovation and fostering a culture of data-driven decision-making.

Basking Ridge, Nj, Us

I led a team of architects, software engineers, and solutions engineers to build robust infrastructure, applications, and a governance framework in a dynamic multi-tenant Hadoop environment. Our goal was to maximize network performance and ensure data security while meeting the organization's evolving needs.Responsibilities:* Collaborated with cross-functional teams to design and implement scalable infrastructure solutions, leveraging Hadoop technologies and best practices.* Developed and maintained a comprehensive governance framework to ensure data security, compliance, and privacy in alignment with industry standards and regulations.* Established and managed a Project Management Office (PMO), utilizing Jira, Confluence, and agile methodologies to successfully handle multiple functions and deliverables within a limited budget.Key Achievements:* Enhanced data literacy and fostered a culture of data-driven decision-making by developing user-friendly tools and data products. These solutions empowered users to generate analytics, anomaly detection, and leverage machine learning capabilities.* Led a high-profile project sponsored by the Senior Vice President (SVP) to build a mobile application and associated data infrastructure. Successfully navigated privacy and security processes to obtain necessary approvals and collaborated with various engineering teams to execute software and UI/UX development.Through my leadership and technical expertise, our team successfully delivered innovative solutions, enabling the organization to leverage data effectively and drive informed decision-making.

Basking Ridge, Nj, Us

As a Team Lead and Project Manager, I took on an expanded role within the organization, leading cross-functional teams of data scientists, SMEs, and Operations staff. In addition to managing projects focused on acquiring data and building predictive tools for avoiding network events, I was entrusted with developing a framework and advising the director on the team's structure. Moreover, I proactively fostered improved collaboration between our team and the IT department, addressing a previously contentious relationship and gaining recognition from senior leaders for this area of improvement.Responsibilities:* Led cross-functional teams in managing projects aimed at acquiring data and developing tools to predict and prevent catastrophic network events.* Developed and implemented a framework to streamline the team's operations and enhance efficiency in project execution.* Advised the director on the optimal structure and alignment of the team, ensuring it was well-positioned to meet strategic objectives.Key Achievements:* Proactively facilitated improved collaboration between our team and the IT department, resolving previous tensions and establishing a more productive working relationship.* Developed a framework to standardize processes, optimize resource allocation, and improve project delivery, resulting in enhanced efficiency and effectiveness.* Senior leaders are aware of my efforts to improve the organization's relationship with the IT team, demonstrating the ability to drive positive change and foster a collaborative work environment.Through my leadership as a Team Lead and Project Manager, I not only successfully managed projects and achieved strategic objectives but also took ownership of team structure and collaboration. This comprehensive approach led to significant improvements in cross-functional dynamics and operational efficiency, ultimately contributing to the overall success of the organization.

Basking Ridge, Nj, Us

I was critical in overseeing systems and channel programs to ensure pricing compliance and financial control. My responsibilities encompassed managing pricing governance, collaborating with cross-functional teams, and optimizing channel programs to drive profitability and revenue growth.Responsibilities:* Led pricing governance initiatives, ensuring compliance with pricing policies, regulatory requirements, and internal controls.* Collaborated closely with cross-functional teams, including Operations, Product, IT, and Engineering, to streamline pricing processes and automate manual workflows.* Oversaw channel programs, aligning them with organizational goals and objectives while maintaining compliance with regulatory frameworks such as IRS regulations for affiliate financial transactions.* Conducted thorough evaluations of programs to identify potential income leakage concerns and provided strategic recommendations for remediation and improvement.* Developed and nurtured relationships with key stakeholders, including program managers, IT leaders, and business unit leaders, to foster collaboration and drive successful outcomes.Key Achievements:* Successfully automated manual billing and pricing processes by partnering with Operations, Product, IT, and Engineering teams, resulting in increased efficiency and reduced errors.* Ensured financial governance and compliance by overseeing multiple systems and channel programs, aligning them with organizational objectives.* Identified and addressed potential income leakage concerns through thorough program evaluations, providing strategic recommendations for remediation and improving overall financial performance.I was pivotal in driving financial control, optimizing pricing processes, and ensuring compliance within systems and channel programs. My leadership and collaborative approach contributed to the organization's profitability, revenue growth, and overall financial success.

Basking Ridge, Nj, Us

I oversaw the delivery of IT solutions to Verizon affiliates in order to support their new product development and operational infrastructure in industries like mobile healthcare, the IoT, and M2M apps. I established payment terms and invoice methods to keep track of spending and accurately document all financial records. I also developed operational processes for affiliate transactions in order to preserve tax and accounting compliance as part of the company's digital transformation efforts.• Identified new market opportunities, developed new products/services, and implemented continuous process improvements.• Generated new sales annually by selling cloud computing and collocation.

Basking Ridge, Nj, Us

I oversaw data analytics, system upgrades, and marketing operations to drive successful customer relationship marketing (CRM) initiatives. My focus was on targeting businesses, government clients, and enterprise customers. I led cross-functional teams to deliver impactful marketing campaigns, developed IT requirements for system enhancements, and achieved cost savings through effective project management.Responsibilities:* Led cross-functional teams to execute data-driven marketing campaigns for B2B, B2G, and enterprise clients.* Oversaw data analytics and utilized insights to optimize campaign performance, ensuring maximum engagement and conversion rates.* Managed system upgrades and enhancements to support national CRM initiatives, developing IT requirements and business cases.* Created compelling content and collateral to effectively communicate the value proposition to target audiences.* Stayed up-to-date on market trends and competitive offerings to inform marketing strategies and campaigns.Key Achievements:* Managed and delivered revenue and demand-generation campaigns, consistently exceeding industry response rate targets.* Developed IT requirements and compelling business cases for system enhancements, supporting the organization's national CRM initiatives.* Achieved cost savings by effectively executing all aspects of project management, including product migrations and process streamlining.I demonstrated expertise in driving successful marketing campaigns, optimizing campaign performance, and achieving cost savings. By leveraging data insights and staying updated on market trends, I contributed to the organization's growth and success in the competitive B2B, B2G, and enterprise market segments.

Key Responsibilities:* Developed and managed a comprehensive training strategy for the Enterprise and Government channel, focusing on operational compliance and market intelligence.* Led a team of 10 sales and customer service training professionals, ensuring their professional growth and efficient performance.* Created an award-winning government training program that received recognition as the best in class by Ethisphere and Verizon Compliance.* Implemented strategies that significantly improved participant completion rates, meeting both customer and internal business requirements.* Effectively managed a multi-million dollar operations expense budget, ensuring financial efficiency and resource optimization.* Successfully negotiated contracts with vendors and fostered strong vendor relationships, ensuring the availability of high-quality training resources.Achievements:* Developed a government training program that achieved industry recognition as the best in class, receiving accolades from Ethisphere and Verizon Compliance.* Increased participant completion rates by implementing effective strategies, aligning with customer and internal business requirements.* Successfully managed a multi-million dollar operations expense budget, demonstrating financial acumen and resource optimization.* Skillfully negotiated contracts with vendors, ensuring cost-effectiveness and maintaining strong vendor relationships.

Key Responsibilities:* Managed a team of 12 curriculum developers, overseeing their work to drive performance, efficiency, revenue, and customer satisfaction across multiple workgroups nationwide.* Led the development of advanced technical training programs for sales engineers, equipping them with the necessary skills to excel in their roles.* Implemented comprehensive technical training initiatives deployed across all call centers and retail stores, ensuring consistent knowledge and expertise throughout the organization.Achievements:* Spearheaded the successful management of a team of 12 curriculum developers, resulting in improved performance, efficiency, and customer satisfaction across multiple workgroups.* Developed and delivered advanced technical training programs for sales engineers, enhancing their capabilities and enabling them to achieve higher sales targets.* Implemented comprehensive technical training initiatives that were effectively rolled out to all call centers and retail stores, leading to improved customer service and increased revenue

Key Responsibilities:* Managed a team of 5 managers and 34 trainers, overseeing their efforts to drive consistent brand messaging and exceptional customer satisfaction across diverse workgroups in five regional call centers.* Developed and implemented strategies to ensure consistent brand messaging and customer service standards were upheld throughout the organization.* Collaborated closely with cross-functional teams to identify areas for improvement and implement training programs tailored to the specific needs of each workgroup.* Monitored and evaluated performance metrics to assess the effectiveness of training initiatives and identify opportunities for further enhancement.Achievements:* Successfully led a team of managers and trainers, resulting in consistent brand messaging and exceptional customer satisfaction across diverse workgroups in five regional call centers.* Developed and implemented effective strategies to maintain consistent brand messaging and customer service standards, positively impacting customer experiences.* Collaborated with cross-functional teams to identify and address specific training needs for each workgroup, resulting in improved performance and customer satisfaction.* Monitored and evaluated performance metrics, enabling data-driven decision-making and continuous improvement of training programs.

Key Responsibilities:* Developed and executed comprehensive marketing plans to successfully bring new wireless data products to market and promote existing products across diverse consumer and business segments.* Collaborated with internal stakeholders, partners (NFL, Qualcomm, Motorola), and cross-functional teams to develop and implement sales incentive programs, demand generation campaigns, in-event and public relations efforts, marketing collateral, and merchandising strategies.* Oversaw marketing operations, managing internal communication and vendor relationships to support special events across direct and indirect sales channels.* Managed the hardware marketing program, from initial testing to ongoing training and inventory maintenance.Achievements:* Successfully launched new wireless data products and achieved increased market penetration for existing products through strategic marketing plans and effective promotional campaigns.* Developed impactful sales incentive programs, demand generation campaigns, and engaging marketing initiatives in collaboration with internal stakeholders and esteemed partners (NFL, Qualcomm, Motorola).* Consistently exceeded revenue targets, demonstrating exceptional performance and driving business growth.* Skillfully managed the hardware marketing program, ensuring seamless testing, comprehensive training, and efficient inventory maintenance.

Chicago, Illinois, Us

• Product Introduction Specialist• Senior Retention & Loyalty Specialist• Retention Program Specialist• Customer Care Supervisor

Bachelor Of Arts, Political Science, Spanish

Master Of Science, Information Systems

Certificate, International Business Management

Mba, Business Administration

Bs, Public Relations