Brenda Fox, Mba Email & Phone Number

Hagerstown, Md, Us

Warfordsburg, Pennsylvania, United States

If it is not grown, It's mined. Mellott is an innovative, international leader in the rock crushing and screening business. I am an Enterprise Resource Planning (ERP) Technology team member. Creating, organizing, and facilitating technology business system training for IFS ERP, and IoT mobile devices/mobile applications. Responsible for IT training management (LMS) to include KnowBe4 cyber-security. A technical writer drafting departmental standard operating procedures (SOP). Design and deliver effective training programs, provide coaching and motivation, while working with a diverse range of people from Mellott University students, new and existing employees. Monitoring Top 10 ERP systems and making forward looking business recommendations. Collaborating with distributor business partners on ERP training requests. Responsible for internal and external Lunch and Learn series.

Hagerstown, Maryland

General Manager for Fiserv’s Universal Commerce solution, a service orchestration engine for mobile payments. uCom’s software as a service (SaaS) model features a pivotal cloud foundry solution based in micro services architecture with REST APIs accessing configurable service components. Responsible for e-commerce strategy, product gaps (process management), sales pipeline (Salesforec/eCRM), implementation/delivery and product revenue and margin. Building out a global strategic business plan that supports the current tier one merchant demand and expands distribution channels to drive revenue growth. Thought leadership on product UI/UX roadmap ensuring the ongoing health and quality of digital experience and platform products. Interacting at various levels in the organization providing sales training on product features, functions and benefits; including RFP/RFI responses. Responsible for Partnerships (Resellers, Experience Providers, and Loyalty) to include contracts, operational SLAs, and billing. Coordinating with the Marketing organization to ensure consistent branding and messaging. Overseeing the management of key clients and their implementations. Interfacing with product groups, channel alliances, sales, and marketing teams. Optimizing product sales/revenue by ensuring flawless new product launches and assisting channels in aggressively driving product promotions and marketing initiatives. Overseeing compliance, ensuring security and integrity of the card/account payment and customer PII data throughout the system and card network compliance.

Hagerstown, Maryland

Responsible for the development of business enhancements that align with growth opportunities for STAR Network. This includes i) develop/execute the Network strategy that aggressively challenges the competition and provides best-in-class service solutions to top-tier Issuers, Acquirers, Processors and Merchants, ii) build Network capabilities through broader/deeper alignment between FDC and STAR Network, iii) ownership of the Bi-Annual Release. Coordinate project management activities, in accordance with assigned PM methodology to include technical documentation, iv) ownership of program oversight for project costs (on time and on budget), v) enhance STAR Network Operating Rules to support enhancements and compliance, vi) provide clear and concise project/product communications to internal stakeholders, external clients, and STAR Advisory members, vii) execute commercialization strategies that covers implementation, internal readiness, distribution, marketing, sales, customer support, and financial ROI sales revenue tracking, viii) develop 1 to 3 year forward looking product road-map to drive solutions out to all STAR Network participants.

Responsible for Credit Card Associations and Debit/EBT/ACH Networks as a primary industry relations executive. Responsible for internal communications and project management for operational enhancements i.e. Releases and Industry boards and working groups. Accountable for creating and driving new initiatives, cost reductions associated with Interchange Management and expense based fees, revenue increasing via new products/services, and risk reductions/migrations. Responsible for overall risk management and compliance such as card acceptance violations, excessive chargebacks and fraud, BRAMS, Registration of Agents and High Risk clients, Annual Reviews and Renewals, Audit Reporting, and Risk Self Assessments and Control tests. Responsible for financial management in terms resolving irreconcilable items within vendor invoices, and passing fees and fines to clients as necessary.

Provided program management consultative services to the Naval Medical Logistics Command (NMLC) in support of the acquisition procurement and web-portal (MAP) product. Provided business rules and risk analysis, product capabilities analysis, and requirements expertise.Provided system develop life cycle management.Monitored the software contractor to ensure that all content is integrated consistently with the defined requirements and the overall project schedule meets client expectations.Managed all aspects of this flagship product launch throughout the NMLC operation and it’s vendors.Interacted daily with the client (on-site) and their users. Coordinated with government program mangers and the software contractor to update and integrate requirements in dynamic environment ensuring that the project is meeting the contract objectives. Provided help desk support, user experience advocacy, VOC enhancements projects, and overall system performance monitoring and reporting.

Provided consultative services in support of best-in-class product and services, and competitive marketing analysis.  Audited MIS products/services and evaluated user experiences for best-in-class qualities. Developed business/marketing strategies aimed at differentiating the company from competitors. Developed sales training materials, supporting cross-sales activities, which compared product/service benefits and features across multiple platforms and markets providing a quick reference tool for sales representatives.

1)Focal point for all executive management communications related to tactical activities, web-based product strategy and performance, and sales. Defined business and marketing plans/strategies; streamlined and diversified product lines; audited and resolved post-merger integration issues; maximizing strategic relationships through vendor management, voice of customer, service quality programs, and overall change management coordination and communications.2)Director of Product Management – User Centered Designs3)Director of Project Management – Technology Centered Electronic Payments

Provided a single point of contact for the engineering support efforts for the Defense Information System Agency's Joint Interoperability Engineering Organization - Center for Systems Engineering (JIEO CFSE) at Ft. Detrick. Technical liaison and principal coordinator for engineering support, which included the DMS Automatic Digital Network (AUTODIN) and the DMS Message Conversion System (MCS) operational systems. • Managed in-house engineers and international on-site programmers located in Maryland, England, Germany, Italy, Japan and Korea. Managed site technical assistance for DMS AUTODIN systems located in England, West Germany, Italy, Korea, Japan, Guam, Hawaii, Georgia, California, Maryland, New York, Ohio, Oklahoma; traveled 25% to 50% domestic and international.