Brenda Langford Email & Phone Number

Cape Town, WC, ZA

City Of Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

My areas of responsibilities as Head of Operations at Nedbank Private Wealth includes Back Office Teams, National Client Services Teams offering multi-product against a complex regulatory backdrop supporting an Advice-led Distribution team. This experience has given me the opportunity to work with complex problems and solve through a Client-Led approach.

Sandton

My responsibility includes considering strategic projects running across all operational areas looking for process improvements, possible technology improvements through automation and improved tools for our people. Key in our selection process is return on investment, initial costs, long term savings, reduction of FTE’s and reduction of risk.

Sandton

After having spent many years in an operations role, I developed a passion for Business Process Improvement and was afforded the opportunity to manage at team of Business Analysts which would not only include managing continuous process improvement, but in addition play an integral role in new client take-on projects (Product Owner), adhoc projects and.

Sandton

My First Operations Manager role was in the Offshore Business Unit where my key responsibilities included managing a team of +-25 staff members including Team Leaders. The role included improving business processes and turnaround times, challenging and implementing new structures, managing client change requests and general relationship management. The.

Sandton

• Operations Representative for take-on client (Standard Bank Jersey)
• Responsible for team of 7 people
• Capacity Planning, Training
• Documenting Business Rules, Processes and Business Procedures liaising with New Client
• Understanding the SLA and aligning processes within the Timelines
• Testing processes, workflows, business rules, outputs (correspondence)

London, United Kingdom

• I first started out as a Recons Administrator and after about a year, moved to Head of the Team
• Overseeing Recon’s Team of 5
• Capacity Planning
• Process improvement to decrease outstanding recon items
• Involved in the Project to migrate Guernsey Holdings to be administered in London
• Improve reporting from CARS to show age of outstanding recon items and track queries

London, United Kingdom

• Investigation and resolution of complaints from direct clients, intermediaries and Nominee companies, ensuring Schroder compliance guidelines and FSA guidelines were adhered to
• Maintenance of compliance log for monthly compliance reporting
• Liase with Financial Ombudsman on any complaints reported to them and furnish them with relevant documentation, thereafter resolve accordingly
• Resolution of complaint and general client queries, including dealing queries, distribution and income/reinvestment
• All errors and omissions calculated and finalised
• Project work – liasing with clients to request the return of a duplicate payment they were sent in error. Working closely with the reconciliation’s and treasury team allocating the outstanding money and ensuring on.

London, United Kingdom

• Reporting trades to those companies that have reached disclosure threshold
• Obtaining values from Bloomberg and other information
• Downloading Global listings from Bloomberg on a weekly basis
• Liasing with offshore offices if any discrepancies arise on disclosure forms
• Constant monitoring of trades for companies that appear on the watch list (nearing disclosure)
• Obtaining all daily info from all the different countries

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Bachelor'S Degree, Finance And Financial Management Services