Brenda Macculloch, Cpc Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

 Improved productivity by 25%, bridging business activity gaps, concurrently streamlining and automating outdated deliverables and collaborating with stakeholders to reliably capture end goals and reporting requirements. Reduced organization fiscal budget loss to a +/-1% difference of assigned budget via creation of a system-integrated detailed budget tracking and real-time analysis reporting mechanism. Decreased the number of projects with missed deadlines, scope, and end results in just three months after creating business and IT development methods that were adopted.  Facilitated a 100% ISO-9001 and ISO-27001 compliance rating through change management and aligning business and engineering teams to increase communication transparency and business goal attainment.

San Jose, Ca, Us

 Transformed enterprise strategic planning and reduced user/site content ambiguity and improved positive feedback rates to 90+% and cut Slack channel inquiries in half after assessing user needs, persona development, and identifying planning activity needs. Facilitated an 85+% adoption rate of new PM/PgM tool by creating processes, templates, reports, benchmarks, and championing the tool’s on-demand/real-time project status, OKRs and streamlined report delivery capabilities.  Upskilled internal teams on new technology by innovating and managing request submission function workflows and processes, then providing guidance on performing these tasks.

 Co-created/taught mixed-format coaching, training, and certification programs in concert with inter-disciplinary coaching team.  Strengthened client work relations through the crafting and delivery of a nine section ‘Communicating with Authenticity’ training series to an audience of 40 professionals.

San Jose, Ca, Us

 Product Managed successful launches of Command Lookup Tool, Cisco Support Wiki and Cisco Support Community. Facilitated strategic initiative execution by supporting senior leadership team with information vital to key decision-making. Reduced monthly/quarterly budget tracking and reporting deliverable production time by 80% for finance department through automation and integration of multi-department budget tracking systems; expediting macro-level budgetary decisions.  Improved reporting capabilities, accuracy and transparency of report status/results by normalizing SDLC methodology, OKRs and subsequent data, designing and delivering team training on new documentation processes, and creating best practices.  Optimized how technology was created by designing administrator modules, minimizing the need to continuously refer to developers.

San Jose, Ca, Us

Collaborated with diverse teams to manage portfolios, programs, projects, and events of varying scale, functionality, and locale. Improved productivity and contributed to best practices by thoroughly analyzing the business to streamline processes and deliver targeted training. Created integrated project plans in concert with business and IT teams.

Partnered with hospitality leadership to flag resort management pain point sources and proposed thoughtful solutions, action plans, and optimizations to be implemented by the client.

Provided business process analysis, departmental needs assessments, and team training.  Reduced corporate business case proposal approval times by 20% and improved security and audit trail information through process modernizations. Achieved 100% completion rate of company workforce training on new document application and best practices.

Santa Clara, Ca, Us

Analyzed existing business processes and applications and provided workforce training. Increased productivity by 35%, improving security and audit trail integrity, by shrinking task and purchase order and invoice functions via development of new application.  Designed team operating manuals for the application and best practices, resulting in 100% user skill attainment.

Houston, Texas, Us

Development & Support Group Manager / Portfolio Manager / Project Manager/ Senior IT ConsultantManaged global, multi-disciplinary teams and projects, implemented and product managed the first HP web-based survey platform and associated services. Expanded project success rates, revenue generation and improved customer satisfaction after simplifying functions and setting process benchmarks.  Reduced $400K - $1.5M in annual costs by implementing superior marketing strategies and optimizing deployments of customer, employee, IT staff, and early adopter program metrics.  Actualized a new internal enterprise and global IT app department in support of technology innovation initiatives. Generated $1.2+M in annual revenue and $403K in actual profit per year by negotiating all Service Level Agreements (SLAs).

Bachelor'S Degree, Information Systems Management

Associate'S Degree, Computer Information Systems