Brenda Mccartney Email & Phone Number

Ft. Lauderdale, Fl

∙ Global Staffing for small, medium and large global companies worldwide with years’ of experience in management and business development globally in all industries ∙ Proven track record in leading entrepreneurial initiatives and large teams to performance∙ Strong problem-solving skills with ability to inject energy and creativity into an organization∙ Full life-cycle global recruitment of qualified candidates in professional service sectors, source, interview and select qualified candidates for direct hire using creative sourcing strategies to develop talent pool including resume database, internet and professional trade boards and candidate referrals Conduct new hire orientation process on company policies and procedures and ensured compliance throughout assignments∙ Responsible for understanding labor laws on discrimination, employee relations, management structure, and advancement policies, contract negotiations, lead generation, direct sales and negotiations.∙ Administration and planning for new hire processing and salary negotiations while working together to deliver, develop and accelerate top talent and solutions to our clients through leadershipAs an effective executive leader and strong communicator, I bring a vision-driven approach to decision making, strategic planning, and tactical implementation in target account management, business development strategy, opportunity and proposal management as well as implementation business pursuit procedures and engaging stakeholders across staff, consultants, suppliers and clients, & effectively leveraging & aligning resources to achieve transformational objectives.

Ft. Lauderdale, Fl

∙ Customer Service, Training and Communication Direct call center of 50-100 call center advisers ∙ Organizational Strategy Planning Lead all staff and management with a focus on the Customer ∙ Experience and Customer Satisfaction to ensure all metrics and strategic goals are met∙ Develop all current and future staff through quality and performance monitoring Design and analyze reports to calculate work flow and call patterns Lead individuals toward mission and goal achievement using negotiation, teamwork, collaboration, motivation and staff development skills, including the ability to act as a role model within the organization∙ Resolve customer related issues through various channels∙ Direct a network of vendors ensuring service standards are achieved∙ Develop and implement new processes to improve efficiency∙ Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives are met∙ Develop process improvements to enhance efficiency and effectiveness of inter-departmental call center operations

∙ Project Management of every renovation and build to make sure all were done under budget and on time∙ Executive Operations and Financial projections ∙ Experience with turnaround and start up business growing to $50 million in revenue annually ∙ Responsible for all business development and bringing in and dealing with every client and all new business∙ Developing and handling of multi million dollar annual budget∙ Marketing and advertising the business online, at trade shows, on commercials and through channels ∙ Recruiting of Staff, Contractors, Subcontractors and Vendors∙ Consultation with Architects, Client Representatives, Contractors, Subcontractors, Vendors, local governing authorities/code enforcement and manufacture representatives regarding specifications and contracts. Total Constructions and building reconstructions.

Engineering and Senior Consultant

Mainframe Systems and Network Engineering

Mainframe Systems and Network Engineering

Bachelor Of Applied Science - Ba Cs, Computer Science

Activities and Societies: Data Processing Management AssociationComputer Science

Computer Science, Business Computer Science & Electrical Engineering