Brenda Michels, Cap-Bw, Mos-Associate, Dtm Email & Phone Number

Eau Claire, Wisconsin, United States

Eau Claire, Wisconsin Area

Self-motivated team player with advanced organizational and communication skills. Proven leadership and team-building abilities through the membership in volunteer organizations. Strong time management skills and a strong commitment for continual educational opportunities for each individual's knowledge and commitment to the organization. - Assist Executive Team with travel arrangements, reports, letters, & day-to-day activities- Coordinate Annual & Reorganization Meetings for RCU Board of Directors and over 180,000 Members- Project Manager for Human Resource Information System, which resulted in implementation of a HRIS system affecting over 540 team members for time keeping, benefits, payroll, & recruiting aspects- Assist, plan, & coordinate the Royal Summit- Co-Project Manager for DNA 4.1 upgrade; affecting approximately 300 team members who serve all Royal's Membership- Project Manager for Android Pay & Samsung Pay; the option to stay digitally competitive in the payments market- Coordinated, designed, & presented Technology Tips & Tricks session at the 2016 Royal Credit Union Summit; regarding MOS to 325 team members at 2 sessions- Coordinated, designed, & taught Microsoft Excel class- Designed, analyzed, coordinated, & taught 3 levels of Microsoft Excel classes to 30 team members o Consolidated & analyzed 3 levels of Microsoft Excel classes to 2 levels o Coordinated & taught 2 levels of Microsoft Excel classes to 50 team members- Designed, analyzed, coordinated, & facilitated 3 book clubs to 20 team members - Mentored & guided many toastmasters with proven leadership advancements of at least 2 mentees- Facilitate Network Fundamentals- Coordinate, analyze, & manage the Royal’s insurance under the direction of the EVP-CFO o Insurance policies for fidelity bond, business auto, MPL, PBL, WC o Manage submission of claims, yearly insurance review, COI requests, M&A insurance needs, & overall general insurance questions

Eau Claire, Wisconsin Area

Lead and support the division through the supervision and support of the area directors by: - Ensure that each club achieves its mission and fulfills its responsibilities to its members. - Coordinate division activities - Set divisions goals and assist in the training of area and club leaders - Provide motivation, guidance and supervision to area directors - Participate in division training - Report regularly to the district director, program quality director, and club growth director on division progress - Serve as division council chair - Review club leader training plans and achievements - Discuss plans for division speech contests - Responsible for your division achieving Distinguished division recognition - Assist area directors and clubs in achieving Distinguished recognition - Coordinate division speech contests and assists the area director with area speech contests

Eau Claire, Wisconsin Area

As area director, I serve as the direct liaison between the district and the clubs. Area directors conduct club visits twice a year within their respective areas to understand and support club needs. In turn, these visits help district leaders understand how to support and meet the needs of each club. It is important that area directors have the support they need to serve clubs. The success of the district depends on it. - Lead, mentor, and guide 5 area clubs in leadership and communication skills - Organize fall and spring area speech contests - Develop, organize, and lead the Spring Training Leadership Institue for all W3 area club officers and members.

Royal Credit Union

My responsibilities included: guiding club members; provide leadership for all members; communicate necessary information to club officers and members; be helpful and supportive for all club activities; motivate, make peace, and facilitate when required; be friendly, nice, and respectful; be the encourager; be caring; be involved in the area and district; be a resource; and provide a supportive and positive learning experience for all members. - Led, mentored, and guided 7 executive officer's - Mentored and guided over 25 club members - Developed organization growth of over 5 members during the Toastmaster's year

Eau Claire, Wisconsin Area

Internship at Royal Credit Union within the Organizational Talent Services Department. Working with the labor budget, job descriptions, and the open enrollment for the new benefits plan for all team members. A person who continually strives to "be the best." I have been attending school while continuing to work full time and staying on the "President's List" all semesters.

Osseo, Wisconsin

Assessed customers’ needs and provided insurance to protect customer losses. Customized insurance plans for individual needs. Estimated insurance premiums to qualify the needs of the customer.

Osseo, Wisconsin

Educated customers on procedures and policies. Scheduled and rescheduled approximately 5 appointments daily. Facilitated with the distribution and billing of medical supplies. Maintained files and records for over 200 patients.

Eau Claire, Wisconsin Area

Assisted fund raising opportunities by collaborating, establishing, and distributing materials for over 6 fundraising events yearly. While maintaining and managing daily office functions, files, and records.

Mankato, Minnesota

Collaborated with customer to establish estimates for unusual jobs that required percise details and requirements for printing specifications. Coordinating with managers and various team members to determine job details for large quantity runs.

Mankato, Minnesota

Determined the customers needs and implemented details to establish job re-runs.

Wilmington, Delaware

- Facilitated, led, and instructed children in K4, K5, 2nd, 3rd, and 5th grade - Planned and maintained educational assignments - Encouraged student involvement in curriculum

Associate Of Applied Science Degree, Business Management, Gpa 3.83/4.00, Presidents List

Activities and Societies: Member of Phi Theta KappaGraduated December 17, 2013.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Completion of this is on the horizon!