Complete outbound and inbound telephonic outreach to members and provide excellent customer service. Educate members about program benefits in detail. Demonstrate active listening, and schedule members for in-home or virtual visits with providers. Maintain confidential health information according to state and federal regulations including HIPAA. CRM experience in Salesforce.

High volume inbound/outbound call center environment. Handle resolution/inquiries from our members and providers. Educate members about program benefits in detail. Demonstrate active listening and schedule members for in-home or virtual visits with providers. Deliver clear and concise written communication to summarize event discussion and expectations.

Engaging customers by building quality relationships through excitement,confidence, and appreciation, inspiring them to see what’s possible withtechnology. Maintains knowledge of technology products through necessarytraining, certifications, and self-development. Supports the operational processesof business needs, while generating future opportunities to discover the deeperneeds of our customers, and creating long-lasting relationships.

Deliver a world-class customer experience and enrich lives through technology.Actively engage in building relationships, experiences, and solutions, driven byempathy and sincerity. Successfully drive positive customer NPS through the frontof store operations, while being equipped with and utilizing providedcross-functional tools and resources.

One of the first people to ever step into a brand new role created by Best Buy.Successfully scout and onboard 40+ candidates to completion across 5 unique BestBuy locations. Utilizing resources such as Indeed, Glassdoor, and in-person jobfairs to fully onboard talent for every location to be properly equipped for theupcoming holiday season. Partnering with Leadership teams across all locations tocreate and execute on opportunities for training and development post onboardingprocess.

Deliver a world-class customer experience and enrich lives through technology.Actively engage in building relationships, experiences, and solutions, driven byempathy and sincerity. Successfully drive positive customer NPS through the frontof store seasonal operations, while being equipped with and utilizing providedcross-functional tools and resources.