Provide leadership in developing detailed project plans, defining actions, assignments, responsibilities, milestones, and overall strategies.Facilitate software integration by creating standards, guides, procedures, methods, and tools for usability.Develop and manage key decision and strategy documents to inform tool functionality, design, and selection.Identify, assess, and manage business and schedule risks.Develop realistic project plans and schedules, with regular stakeholder updates, following recommended IT project management practices (Agile, Waterfall, etc.).Collaborate to develop project scope, objectives, and team roles.Direct the work of matrix team members and manage external contractors or subject matter experts as needed.Establish project office requirements and structure.Onboard application support needs for various business units.Drive requirements for application updates and improvements towards automation.

Providing best in class physical security services in both Unarmed and Armed capacities.

Collaborated with clients representing major clothing & footwear brands, fabrication shops, and semiconductor companies to optimize deliverables. Conducted time-sensitive prototyping and small-volume CNC machining services.

Managed business priorities with 3 Business Units (BU) groups, to determine daily & quarterly workload & needsManaged workflow with IT & 3 BU’s during the deployment of an Oracle Database to create UAT test cases, resulting in significant reduction of bugs generated during the Production Go-Live event.Built out 2-3 year roadmaps for the 35+ web development team, creating Business Case documentation to inform & garner support from stakeholder groups. Notable Accomplishments - Increased Web Users login performance from a 77% average daily success rate by 11% - Resulted in a decrease of approximately 35 CSA calls daily. - Improved Self-Service user success rate from ~35%, to ~75-90% (Journey dependent). - Reduced CSA’s call load by the same amount, averaging 50 call daily reduction. - Graduated from PGE’s B-School. - This is an intensive 12 week MBA course, where the book, 10-Day MBA, is read & discussed at length, with a lens on the impact to PGE & its core functions -Maintained persistent 3-4 sprints of backlogged work for the development team.

Remotely headed development team in India for native applications on iOS, Android, & AWS. Planned & implemented internal IT changes to resolve security & access concerns. Cut costs 17% by optimizing AWS backend architecture & implementing AWS framework to scale app platform to meet corporate needs & government regulatory requirements.Notable Achievements: - Increased user base 250% by expanding app compatibility to broader product range - Identified usage barrier of low-end product owners not wanting to pay for automatic connectivity / app tracking - Engaged app team in determining technical feasibility of manual input option & UI/UX team in creating user stories - Implemented, troubleshot, marketed, & released manual data entry feature - Increased user retention 30% by streamlining onboarding & automatic account synching - Wireframed existing system, identified pain points in account creation & management - Utilized common social media APIs to facilitate login & autofill user data - Liaised with UI/UX team to create new screens & workflow, changing onboarding process from 17 screens to 3 screens - Cut whole-good landed cost 30% via enhanced key component sourcing & scaling connectivity across entire product line - Confirmed printed circuit board (PCB) part numbers & current pricing from supplier - Sourced alternative costing for PCB assemblies - Created business case with findings, delivered to leadership, & offered data-backed recommendations

Expanded capabilities & opportunities to drive company vision into AI & personalized fitness programming.Directed integrated technology sprints involving mechanical & digital product solutions which expanded the digital product line, building content-driven solutions into physical products. Spearheaded technical infrastructure architecture & management to align product representationCustomer experience with company vision at trade shows in 3 countries Oversaw app translation into European languages.Notable Achievements - Enhanced Nautilus competitiveness by adding product connectivity & brought 38 apps to marketCommunicated with Marketing Team in shaping design language for each productOversaw domestic & South American development teams in creating separate iOS/Android apps for each productDeployed & continued support for product lifespan & through OS updates - Strengthened innovation pipeline by structuring & piloting monthly product concept creation Devised concepts & designs within assigned categoryConstructed mechanical prototypes or digital product wireframesFinalized mechanical usage case or app business need, presenting the final product profile to senior stakeholders in C-Suite - Raised brand visibility by facilitating partnerships with Samsung & other high-value development groupsComposed strategy to partner with companies which had aligned business goals but separate, non-competing marketsExplored potential opportunities, investigated mutual benefits, & created proposalsInitiated contact with business development personnel of potential partners Guided introductions between senior stakeholders or C-Suite level executives at partner companies & Nautilus - Accelerated product time to market by creating digital test suitesResearched app testing systems & determined best option for Nautilus QA needsOversaw development teams in implementing testing frameworks to integrate BLE hardware product

My responsibilities included handling customer calls for service, checking in A/V equipment for service, servicing A/V receivers, maintaining laptops for field service technicians and maintaining the company network health.